Extending Your CX Using Conversational AI and RPA

Presented by

Derek Roberti, VP of Technology, Cognigy

About this talk

Most businesses using automation technologies aren't maximizing the potential of their investment. For too long, two powerful automation technologies have taken different paths in the enterprise. Robotic Process Automation (RPA) found its home primarily in the back-office, automating processes in the CFO organization. While chatbots or virtual agents have lived in the domain of Customer Experience, automating interactions with users through a natural language interface. Nowhere are these technologies better combined than in the contact center, a place where chatbots are new and RPA is often unknown. Conversational AI expands reach by connecting end-users with automated processes. Join this conversation to learn: • How the combination of Conversational AI and RPA solve many common customer service experience problems enterprises are facing today • Why conversational automation matters • How conversational solutions and RPA work together - see a live demo and hear use cases

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at https://www.cognigy.com.