Sebastian Glock, Senior Technology Evangelist at Cognigy
In this short interview, Dr. Ina Baumann, SVP IT-Steering at ARAG shares her experiences with Conversational AI. ARAG is a market leader in the insurance industry in Europe and was one of the early pioneers to take advantage of the power of conversational automation. For several years ARAG has worked with Cognigy.AI to drive service excellence and process automation. Hear how ARAG is using an enterprise-grade Conversational AI platform (Cognigy.AI) for conversation-based customer service automation and agent support to drive business impact and growth.
Watch this 18-minute interview to learn:
• Practitioner insights on the business impact of bots and virtual agents
• Learnings, challenges, and best practices for a Conversational AI strategy
• Practical advice on how to implement and scale Conversational AI enterprise-wide