Cognigy Insights: Conversational AI Analytics Like Never Before

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Presented by

Sebastian Glock, Senior Technology Evangelist, Cognigy

About this talk

Join our webinar to see the unveiling of the latest chapter in Cognigy’s history of innovation: Cognigy Insights. This fully integrated Conversational AI Analytics Suite meets the highest demands, enabling enterprises to improve customer experiences and operational efficiency based on data-driven insights, generated from bot- and human-to-human interactions. What Cognigy Insights can do for you: • Enable data-driven decision making: Get easy and intuitive access to conversational KPIs, and allow every stakeholder to monitor, report and optimize virtual agents as well as contact center processes. • Optimize end-user experiences: Use empirical evidence to spot friction in processes, incorporate user feedback and create better experiences, leading to more successful and enjoyable automated interactions. • Increase your ROI on Conversational AI: Tap into reliable, comprehensive data that helps streamline bots and contact center operations for better effectiveness, leading to a higher degree of automation and an increased ROI. We’ll also introduce Inbuilt Machine Translation, a powerful technology that will help bot designers speed up their time-to-market by factor 5 or more. What’s in for you? • Save costs for localization: Machine translation is fast, reliable and costs only a fraction manual localization.​ • Service more customers: Every additional language helps reach new audiences or improve service quality for non-native speakers.​ • Streamline contact center operations: Agent augmentation enables contact center managers to simplify their workforce management. Watch our 1-hour webinar to see a full demo of Cognigy Insights and an overview of our brand-new new translation options like auto-localization, language detection and bi-directional real-time translation. This webinar is also available is a webinar in German in CEST time zone: https://www.brighttalk.com/webcast/18959/497440

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at https://www.cognigy.com.