Sebastian Glock, Senior Technology Evangelist, Cognigy
Join our webinar to see the unveiling of the latest chapter in Cognigy’s history of innovation: Cognigy Insights. This fully integrated Conversational AI Analytics Suite meets the highest demands, enabling enterprises to improve customer experiences and operational efficiency based on data-driven insights, generated from bot- and human-to-human interactions.
What Cognigy Insights can do for you:
• Enable data-driven decision making: Get easy and intuitive access to conversational KPIs, and allow every stakeholder to monitor, report and optimize virtual agents as well as contact center processes.
• Optimize end-user experiences: Use empirical evidence to spot friction in processes, incorporate user feedback and create better experiences, leading to more successful and enjoyable automated interactions.
• Increase your ROI on Conversational AI: Tap into reliable, comprehensive data that helps streamline bots and contact center operations for better effectiveness, leading to a higher degree of automation and an increased ROI.
We’ll also introduce Inbuilt Machine Translation, a powerful technology that will help bot designers speed up their time-to-market by factor 5 or more. What’s in for you?
• Save costs for localization: Machine translation is fast, reliable and costs only a fraction manual localization.
• Service more customers: Every additional language helps reach new audiences or improve service quality for non-native speakers.
• Streamline contact center operations: Agent augmentation enables contact center managers to simplify their workforce management.
Watch our 1-hour webinar to see a full demo of Cognigy Insights and an overview of our brand-new new translation options like auto-localization, language detection and bi-directional real-time translation.
This webinar is also available is a webinar in German in CEST time zone: https://www.brighttalk.com/webcast/18959/497440