Global Trends in Contact Centre Virtual Agents & How BPO’s Can Benefit

Presented by

Bora Wiemann, Partner Manager APAC

About this talk

Conversational AI has evolved to be a game-changer for BPOs​. Hosted by MatchBoard, join a discussion with Audiocodes and Cognigy to learn about the unstoppable trend of AI and automation in customer service. Discover how BPOs can create exceptional customer value with Conversational AI​. Hear how to capitalize on it to increase the share of the wallet and win new business. Highlights: •Voice-bot use cases and commercial advantages​ •Human-machine interaction in contact centers​ •Local partner support to optimize your sales success

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at