Making Sense of Chatbot Data & Analytics: Cognigy Insights

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Cognigy

About this talk

Millions of data points are created from customer interactions every day. How do companies make sense of all that data? Generated from bot- and human-to-human interactions, having access to conversational analytics drive more informed decisions. Watch this webinar to see how Conversational AI Analytics can deliver data-driven insights to improve customer experiences and operational efficiency. See how Cognigy Insights will: • Enable data-driven decision making: Get easy and intuitive access to conversational KPIs, and allow every stakeholder to monitor, report and optimize virtual agents as well as contact center processes. • Optimize end-user experiences: Use empirical evidence to spot friction in processes, incorporate user feedback and create better experiences, leading to more successful and enjoyable automated interactions. • Increase your ROI on Conversational AI: Tap into reliable, comprehensive data that helps streamline bots and contact center operations for better effectiveness, leading to a higher degree of automation and an increased ROI.

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Welcome to Cognigy's webinar channel! Who is Cognigy? We are a global leader in omnichannel Customer Service Automation. Intelligent voice and chatbots powered by our Conversational AI platform help businesses improve service quality, reduce operational costs, and support teams across the enterprise. Why join our channel? Our team hosts insightful and thought-provoking discussions on how Conversational AI helps enterprises accelerate their digital transformation goals and improve how they communicate with their employees and customers. For more info, register for one of our upcoming webinars, view any of our past events on-demand, or visit us at https://www.cognigy.com.