Presented by
Sharon Winterton, VP of Customer Success, Catalina Marketing
Battling Imposter Syndrome in Customer Success
About this talk
Have you ever achieved the career growth you’ve been working toward for years, only to be attacked by an inner critic who says you’re not really capable and it’s only a matter of time before everyone else knows it? In this session, you’ll realize you’re not alone. We will discuss some strategies to help identify Imposter Syndrome in the moment and approaches to kick that inner critic to the curb.
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At ChurnZero, part of our mission is to bring Customer Success everywhere – for everyone, at all levels, in every location – even if that means from your couch. Online and open to everyone, BIG RYG: Virtual makes top-tier CS content accessible to as many people as possible. From CSMs to team leads to directors and above, there will be sessions for everyone to learn tactical best practices that you can implement in your day-to-day immediately.
This event is an embodiment of ChurnZero’s company mission – Focusing on the people and the content. At ChurnZero, we believe in speaking simply, being real, and challenging the audience. That means gimmicks are kept to a minimum, and the conference should feel open, relaxed, yet challenging. While we all have dreams of being the next unicorn, this event will be catered to most subscription companies that are building strong sustainable business. Content will focus on the everyday issues facing our industry with thoughtful discussions and tangible solutions. We’ll go beyond problem admiration and leave you with real tactics for real impact.