Presented by
Adrian Speyer, Head of Community, Vanilla by Higher Logic
Building Long-Term Value with Community
About this talk
Building a strong Community for your customers is an essential part of success. Join Adrian Speyer, Head of Community at Vanilla by Higher Logic, as he covers how Community can have a vital impact on each stage of the customer journey. From landing a customer to that ever important renewal - Adrian will share tips to ensure you are successful every step of the way!
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At ChurnZero, part of our mission is to bring Customer Success everywhere – for everyone, at all levels, in every location – even if that means from your couch. Online and open to everyone, BIG RYG: Virtual makes top-tier CS content accessible to as many people as possible. From CSMs to team leads to directors and above, there will be sessions for everyone to learn tactical best practices that you can implement in your day-to-day immediately.
This event is an embodiment of ChurnZero’s company mission – Focusing on the people and the content. At ChurnZero, we believe in speaking simply, being real, and challenging the audience. That means gimmicks are kept to a minimum, and the conference should feel open, relaxed, yet challenging. While we all have dreams of being the next unicorn, this event will be catered to most subscription companies that are building strong sustainable business. Content will focus on the everyday issues facing our industry with thoughtful discussions and tangible solutions. We’ll go beyond problem admiration and leave you with real tactics for real impact.