Customer Advocacy as a Growth Engine

Presented by

Jessica Jurmann, G2 | Tatiana Sobolevskay, Affise | Bri Adams, ChurnZero

About this talk

Customer advocacy needs to be more than a referral and/or case study program. Is this session, the panel will discuss how to build, grow and monetize a customer advocacy program. Featuring: Jessica Jurmann, Director of Customer Success, G2 Tatiana Sobolevskay, Head of Customer Success, Affise Bri Adams, Manager, Customer Success, ChurnZero

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At ChurnZero, part of our mission is to bring Customer Success everywhere – for everyone, at all levels, in every location – even if that means from your couch. Online and open to everyone, BIG RYG: Virtual makes top-tier CS content accessible to as many people as possible. From CSMs to team leads to directors and above, there will be sessions for everyone to learn tactical best practices that you can implement in your day-to-day immediately.   ​ This event is an embodiment of ChurnZero’s company mission – Focusing on the people and the content. At ChurnZero, we believe in speaking simply, being real, and challenging the audience. That means gimmicks are kept to a minimum, and the conference should feel open, relaxed, yet challenging. While we all have dreams of being the next unicorn, this event will be catered to most subscription companies that are building strong sustainable business. Content will focus on the everyday issues facing our industry with thoughtful discussions and tangible solutions. We’ll go beyond problem admiration and leave you with real tactics for real impact.