The great agent and supervisor skills shift in the virtual contact centre

Presented by

Nicola Millard, Principal innovation partner; Karine Palacios, Global product director

About this talk

Coronavirus has significantly disrupted the workplace for your agents and supervisors who need to find new ways of staying connected with their teams. There may be important changes you’ll need to embrace in the new normal. You may want to offer more choice to your agents about where they work. But what will be the impact on the supervisor’s role in a dispersed contact centre workforce? Watch this webinar as we share best practice ideas on how your supervisors can support remote work, how to foster good remote habits and procedures and how the digital enablement of your teams will help you today and into the future. Speakers: Nicola Millard, Principal innovation partner, BT Karine Palacios, Global product director for cloud contact centres, BT

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (29)
Subscribers (117)
We are a leading business connectivity, communications and IT services provider to major multinational corporations in around 180 countries. We own an extensive global voice and data network providing managed services, security and network and IT infrastructure services, enabling customers’ digital transformations.