Name: Digital Customer Engagement: The Contact Centre of The Future
Start: 2022-04-12T09:00:00Z
End: 2022-04-12T09:00:38.000Z
Location: BrightTALK
Rating: 4

As a global technology company and leading provider of a connectivity platform, TeamViewer helps companies of all sizes and from all industries to digitize business-critical processes. Watch live webtalks on the future of work: determined by the interplay of humans and technology, the contact center of the future, a deep dive into the world of cyber security and many more.

“The adoption of digitalization in many enterprises has accelerated – resulting in new risks” 
TeamViewer Tensor is here to enable you and your team to remotely access, support, and control any computer, mobile device, or unattended machine in the most secure way – without VPN. 

Join our webinar and learn more about: 

-How secure work looks like with TeamViewer Tensor & TeamViewer Remote Management 
-Get an overview of the use cases covered like Remote Support, Remote Access, Remote Work, and Remote Monitoring & Management 
-TeamViewer Tensor security including granular access rights management with Conditional Access, our zero knowledge-based approach, or Brute Force Protection  
-TeamViewer Tensor enterprise features like Single Sign-On, Auditing & Reporting, Mass Deployment, and Multitenancy 
-TeamViewer Endpoint Protection, plus Endpoint Detection and Response (EDR) powered by Malwarebytes 

This web talk is geared towards decision makers in IT and customer support across all industries, as well as support technicians who need to instantly connect to, manage, remotely control, and support devices of all kinds.

Secure, Enterprise-Grade Remote Connectivity

In the not-too-distant past, the typical office worker would enter a building, go to a workstation, log in, and access everything they needed via on-premise servers. But in a post-COVID world of remote, hybrid, and bring-your-own-device (BYOD) work environments, cybersecurity teams need to do more than enable work for anyone, from anywhere: they must ensure that every connection is always fully secure. Therefore, organizations are strengthening their security systems by adopting a Zero Trust model. 

 

In this session, you will learn: 

- How the Zero Trust model differs from conventional perimeter-based security frameworks 

- Why Zero Trust doesn’t mean you simply distrust your employees or other users in your network 

- How to get Zero Trust right in your organization  

- Why Remote Access is an important application field of Zero Trust principles 

- How Conditional Access helps you to granularly control remote connections via TeamViewer

Zero Trust principles have taken center stage to improve Cybersecurity

“The shortage of key experts, a need for doing business more sustainably, and the latest developments in augmented reality – there are many good reasons for taking your remote support to the next level.” 

In this web talk Valeriy Burmistrov, Director Software Development at TeamViewer explains how you can take remote support to the next level by tapping into the power of augmented reality: Enable your remote experts to see what the person on the shopfloor or in the field sees through their smartphone or smart glasses camera.  

In this session, you will learn: 

- Why you should consider AR Remote Support for your organization 
- What kind of use cases AR Remote Support can assist with 
- Which solutions and features TeamViewer offers, and how you can get started  
- Don’t miss this on-demand talk, especially if you are working in the field of repair & maintenance, field service, training, after-sales service, or partner support.

Take Remote Support to the Next Level – With Augmented Reality

"It takes a single mistake to put the integrity of an entire company at risk." 

Cyber threats are increasing - 68% of business leaders have noticed this alarming development (Accenture Cost of Cybercrime Study), yet a significant share of managers have neglected to address the issue accordingly and they are at risk of facing major consequences. After all, a data breach costs a company USD 3.86m on average (according to the IBM Cost of a Data Breach Report 2020). 

Malware protection solutions remain an effective tool to keep corporate data safe, but with cyber criminals continuously modifying and updating their techniques, some antivirus solutions can no longer keep up with the threats companies are facing. 

In this webinar, Michael Polaczy and Miguel Rocha, explain the difference between the various options on the market and what to look for when purchasing a new endpoint protection solution. 

They cover the following topics:
- General information on cyber security and recent developments due to Covid-19 / Work from Home (WFH)
- How to develop a strategy for combating cyber attacks
- Comparison of the different types of cyber defense solutions
- What to look for when choosing a cyber defense solution

Watch this webinar to learn about new developments in the world of cyber protection and to familiarize yourself with the different options you have to help keep your company's IT environment safe.

Why Not All Antivirus Solutions Are The Same

"Solving any kind of problem from a distance can make a significant contribution to climate protection."

This webtalk held by Alexander Guehrer links digital technology to climate protection and provides innovative ideas for companies to minimize their carbon footprint.

The talk is based on the following topics:
- Climate change and digitalization - Are the two megatrends related?
- How is remote work linked to sustainability?
- Avoiding CO2 emissions with TeamViewer

Watch this webinar to learn about remote work technology that allows you to improve collaboration and efficiency within your company and contribute to the protection of our planet at the same time.

Combating the Climate Crisis: With Remote Work Connectivity Technologies

"The way we interact  with machines and computers - or simply how a shop floor worker uses a screwdriver - is going to change."

This webtalk takes a glimpse into the future of work with a special focus on the interplay between humans and technology.

Oliver Steil, the CEO of TeamViewer, will cover the following topics:
- Who is TeamViewer and what does the company do?
- How do different groups of workers perceive the importance of workplace digitalization?
- How can digitalization enhance 'desk-less' working environments?
- Can real-life companies put these strategies into practice?

Watch this webinar to learn about innovative new ways to incorporate digital technology into each step of the value chain and create a world that simply works better.

The Future of Work: Determined by the Interplay of Humans and Technology

“94% of EMEA companies expect to increase or maintain their organization’s investment in customer engagement after the pandemic.” 

This web talk explains what digital customer engagement should look like today and gives you valuable insights into the contact center of the future. 

 
Horst-Georg Fuchs, Director, Solution Sales Engage at TeamViewer will show you: 

Why digital customer engagement matters 
An example of an actual contact center transformation  
What the contact center of tomorrow has in store for us 

Watch this video and learn how to truly engage your customers in the digital age to become better at strengthening relationships with them in times of increased expectations.

Digital Customer Engagement: The Contact Centre of The Future

Customer Engagement

Contact Center

Customer Experience

Digital Experience

Chatbots

Customer Care

Customer Service

Customer Support

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Digital Customer Engagement: The Contact Centre of The Future

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