Digital Customer Engagement: The Contact Centre of The Future

Presented by

Horst-Georg Fuchs, Director, Solution Sales Engage, TeamViewer

About this talk

“94% of EMEA companies expect to increase or maintain their organization’s investment in customer engagement after the pandemic.” This web talk explains what digital customer engagement should look like today and gives you valuable insights into the contact center of the future. Horst-Georg Fuchs, Director, Solution Sales Engage at TeamViewer will show you: Why digital customer engagement matters An example of an actual contact center transformation What the contact center of tomorrow has in store for us Watch this video and learn how to truly engage your customers in the digital age to become better at strengthening relationships with them in times of increased expectations.
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As a global technology company and leading provider of a connectivity platform, TeamViewer helps companies of all sizes and from all industries to digitize business-critical processes. Watch live webtalks on the future of work: determined by the interplay of humans and technology, the contact center of the future, a deep dive into the world of cyber security and many more.