Every Second Counts: Digital Customer Care for Telecoms

Presented by

Andre Truter: Principle Digital Strategy Advisor, Joe Rice: Data & Enterprise Solutions, Grad Conn: CXO

About this talk

Create a 365 View of Your Customers With a staggering 64% of consumers expecting telecoms providers to interact with them without delay across tweets, messages, posts, chats, emails, and telephone calls, institutions need a unified solution. Register and attend this webinar to understand how the combined offerings from Microsoft, Twitter and Sprinklr specifically enables telecom providers to rapidly respond to customer enquiries in a meaningful, discerning way. Discover how this unique partnership is empowering teams to break down silos so that care agents can engage in full, contextualised conversations that results in increased productivity, reduced costs and increased CSAT.

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As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world's biggest companies make their customers happier across 30+ digital channels — using industry-leading AI to create insight-driven strategies and better customer experiences. This BrightTalk channel has been set up to share brand innovation, thought leadership and useful insights regarding CXM and related topics.