5 Brand Imperatives Revealed in Sprinklr’s Benchmarking Reports

Presented by

Jay Baer - CX and marketing expert and Elizabeth Shaw - Marketing Intelligence at Sprinklr

About this talk

In this deep dive into Sprinklr’s new Industry Benchmarking Reports — covering top-performing brands in technology, food and beverage, retail, media and entertainment, and pharma — CX and marketing expert Jay Baer and Sprinklr’s Elizabeth Shaw will dissect key findings and explore actionable insights, including: - The data that surprised them the most - Response times to customers on social media — by industry - How to use these reports to drive a more unified CX strategy

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As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world's biggest companies make their customers happier across 30+ digital channels — using industry-leading AI to create insight-driven strategies and better customer experiences. This BrightTalk channel has been set up to share brand innovation, thought leadership and useful insights regarding CXM and related topics.