In this deep dive into Sprinklr’s new Industry Benchmarking Reports — covering top-performing brands in technology, food and beverage, retail, media and entertainment, and pharma — CX and marketing expert Jay Baer and Sprinklr’s Elizabeth Shaw will dissect key findings and explore actionable insights, including:
- The data that surprised them the most
- Response times to customers on social media — by industry
- How to use these reports to drive a more unified CX strategy