Recession proof your contact centre with Unified AI

Presented by

Benjamin Chandraraj, SVP & Head of Services, Sprinklr | Christie Fitzgerald, Solutions Consultant, Sprinklr

About this talk

Join us for a complimentary virtual workshop and discover how to optimize costs, elevate CX, and position yourself for long-term gains. Ensure great CX that retains customers even during a recession What’s in it for you? Engage with our CX experts, discuss issues, raise questions and clarify doubts you are grappling with in your contact centre. Learn how to leverage the power of unified AI without overhauling your existing contact centre tech landscape to: - Get real-time insights across your customer journey (channel of choice, preference, context, emotions, etc.) - Orchestrate self-serve capabilities through AI-enabled no-code configurations - Improve quality management by unlocking real-time coaching - Boost agent productivity with a unified single-pane view of your customers - Experience the impact of unified AI on the customer journey and experience.

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As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world's biggest companies make their customers happier across 30+ digital channels — using industry-leading AI to create insight-driven strategies and better customer experiences. This BrightTalk channel has been set up to share brand innovation, thought leadership and useful insights regarding CXM and related topics.