Name: Top customer service trends to watch out for in 2023
Start: 2023-02-28T23:00:00Z
End: 2023-02-28T23:19:21.000Z
Location: BrightTALK
Rating: 5

As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world's biggest companies make their customers happier across 30+ digital channels — using industry-leading AI to create insight-driven strategies and better customer experiences.  This BrightTalk channel has been set up to share brand innovation, thought leadership and useful insights regarding CXM and related topics. 

“76% of executive leaders see CX as critical to meeting organizations’ business goals,” according to a Gartner report. Contact Centers are front and center in customer interactions and provide a treasure trove of data. 

Contact Centers can become the insights engines for the entire organization – improve sales conversions, identify up-sell/cross-sell opportunities, and drive product innovations and service offerings. 

Join us in this webinar to discover how to turn your Contact Center into a competitive advantage for your brand.

What is in it for you?

Get to know: 

Why organizations need an Intelligence Center?

Key tenets of a best-in-class intelligence center

What are some of the best brands doing?

How can Sprinklr’s Insights Engine help you stand out?

Event Agenda

Introduction to Contact Center Intelligence and best practices – 15 minutes

Use case discussion – 10 minutes 

Sprinklr’s Unified AI in action – 10 minutes

Q&A – 10 minutes

Transform your Contact Center from a cost center to an intelligence center

An effective self-service strategy can significantly reduce the cost to serve. But how do you implement a world-class self-service strategy that empowers customers to serve themselves? 

What are the tenets of a self-serve strategy that drives customer retention as well as revenue growth? Where do organizations fail in their self-service journeys?

Join us in this webinar to discover the best practices for designing and implementing a self-service strategy.

What is in it for you?

Learn:

How an efficient customer self-service portal reduces cost to serve

Key tenets of best-in-class customer service

How Sprinklr can help you stand out with Self-Service Communities, Guided Workflows and Conversational AI

Event Agenda

Introduction to best practices for self-service strategy – 10 minutes

Sprinklr’s Unified AI in action – 10 minutes

Use case discussion – 20 minutes

Q&A – 5 minutes

Future-proof your contact centers:  implementing a self-service model

Join us for a complimentary virtual workshop and discover how to optimize costs, elevate CX, and position yourself for long-term gains. 

Ensure great CX that retains customers even during a recession 

What’s in it for you? 

Engage with our CX experts, discuss issues, raise questions and clarify doubts you are grappling with in your contact centre. Learn how to leverage the power of unified AI without overhauling your existing contact centre tech landscape to: 

- Get real-time insights across your customer journey (channel of choice, preference, context, emotions, etc.) 
- Orchestrate self-serve capabilities through AI-enabled no-code configurations 
- Improve quality management by unlocking real-time coaching 
- Boost agent productivity with a unified single-pane view of your customers 
- Experience the impact of unified AI on the customer journey and experience.

Recession proof your contact centre with Unified AI

Learn how winning tech companies actively listen to their customers’ needs and future-proof their success. 

The world's smartest B2C tech organizations don't presume to know the experiences their customers want. Instead, they proactively listen to zillions of conversations and use these actionable insights to qualify and quantify customer value. The result: impactful experiences and products that customers love. 

Join experts from Sprinklr and IDC explore the topic of “powering ‘customer-led growth’ for technology organizations,” including how to future-proof your success by helping your product, sales, marketing, and support teams get closer to your customers. 

What’s in it for you? 
- Engage with our CX experts, discuss issues, raise questions and clarify doubts you are grappling with in your contact centre. Learn how to leverage the power of unified AI without overhauling your existing contact centre tech landscape to: 
- Get real-time insights across your customer journey (channel of choice, preference, context, emotions, etc.) 
- Orchestrate self-serve capabilities through AI-enabled no-code configurations 
- Improve quality management by unlocking real-time coaching 
- Boost agent productivity with a unified single-pane view of your customers 
- Experience the impact of unified AI on the customer journey and experience.

Powering Customer-Led Growth for Technology Organizations

The race to unify CX is on. How can your brand take the lead? 
Consumers engage with brands 24/7 across a broad spectrum of channels, generating oceans of unstructured data that reveal essential insights into their expectations. 

 This shift demands an evolution in how brands engage with customers — spotlighting the need for omnichannel personalized experiences. This means putting the consumer at the heart of every conversation, rather than the brand or product. 
Unified-CXM not only gathers data from these channels but also actively interprets it, to ensure that your business can recognize and understand every signal of customer intent. 

Join us to know how global brands are winning the race to unify CX by keeping pace with their customers and: 

- Why is Unified CXM the future and which brands are winning the race?  
- Gaining insights into regional trends, case studies, and why keeping up with your customers’ changing expectations is more critical than ever 
- How to unify your customer-facing functions  — and help your brand deliver superior customer experiences with AI

The Race to Unify Customer Experiences

It’s not easy working in marketing today. Whether you’re a VP of Media, a Research Analyst, or a Brand Marketer, we are all operating with a greater deal of complexity: more tasks to do, more people to interact with, more channels to manage and more KPIs to meet; not to mention a turbulent economy. In this session learn how companies like Nike, Siemens, and Microsoft make world-class marketing executions become the norm as they: 

  
By the end of this session, you will know: 
- listen to lead – data-driven marketing in a consumer-driven world 
- create to desire –  personalized content and optimized advertising 
- know to inspire – global leadership and local delivery, and 
- grow to delight – customer communities and conversational commerce

Navigating next-gen marketing: more channels, changing data, more expectations

Create a 365 View of Your Customers

With a staggering 64% of consumers expecting telecoms providers to interact with them without delay across tweets, messages, posts, chats, emails, and telephone calls, institutions need a unified solution.
Register and attend this webinar to understand how the combined offerings from Microsoft, Twitter and Sprinklr specifically enables telecom providers to rapidly respond to customer enquiries in a meaningful, discerning way.  Discover how this unique partnership is empowering teams to break down silos so that care agents can engage in full, contextualised conversations that results in increased productivity, reduced costs and increased CSAT.

Every Second Counts: Digital Customer Care for Telecoms

With hundreds of millions in monthly active users globally, TikTok is quickly becoming the place to target consumers and prospects. 

Social platforms are evolving fast and we know staying ahead of the curve can be challenging. As the first API partner with TikTok supporting in-feed video ads, we’re here to help. Join us for a discussion with TikTok’s Oliver Silzer and Havas Media Group’s Tessa Kavanaugh, as we cover key factors to successfully advertising on TikTok.

How Brands Can Leverage the Millions of TikTok Users

In this deep dive into Sprinklr’s new Industry Benchmarking Reports — covering top-performing brands in technology, food and beverage, retail, media and entertainment, and pharma — CX and marketing expert Jay Baer and Sprinklr’s Elizabeth Shaw will dissect key findings and explore actionable insights, including:

- The data that surprised them the most 
- Response times to customers on social media — by industry
- How to use these reports to drive a more unified CX strategy

5 Brand Imperatives Revealed in Sprinklr’s Benchmarking Reports

The rise of digital channels means there’s no longer any such thing as a “traditional customer journey.” Hear Sarah Kennedy, VP of Marketing at Google Cloud and Grad Conn, Chief Experience Officer at Sprinklr, as they take an engaging deep dive into the biggest challenges facing marketers today.

Google Cloud & Sprinklr on the biggest challenges facing marketers today

Did Marc Pritchard launch a marketing revolution? Find out how mass one-to-one is becoming a reality

Find out how mass one-to-one is becoming a reality

Luxury brands have embraced modern channels such as Social, Messaging and Apps since the very beginning and they have adapted their strategy to a changing world. 2020 opened a new chapter in the adaptation process of luxury brands businesses.
With the closure of physical retail shops due to the Covid19 pandemic, luxury brands had to move away from in-store businesses to become digital brands selling online. Moreover, the expansion of the luxury market to the east of asia and the growing appetite of the hyper-connected millennial generation for buying luxury goods have definitely turned luxury brands into digital brands.
During this 40 min panel discussion webinar composed of Sprinklr luxury customers moderated by Grad Conn, Chief experience Officer Sprinklr, we will learn how luxury brands try to meet the new expectations of their evolving customer base.

How luxury brands leverage digital channels to better engage

Sub-title: A masterclass to discover the latest trends that will influence the art of customer service 

Discover the trends that will influence customer service in 2023 

Masterpieces stand for their uniqueness. They are timeless because they are truly authentic. This is true for art – and for customer experiences. 
 
Businesses have undergone a decade’s change in the past two years, but customer service has yet to meet expectations. Parallelly, persistently high inflation, expensive talent, and global supply challenges are pointing toward an economic slowdown in 2023.  

Take a virtual tour of the museum of The Girl With a Pearl Earring as we discuss the top customer service trends for 2023, among ecstatic art pieces. 

Get inspired as our customer service experts discuss: 

- How customer service will be more self-serve or community engaged 
- How customer care will continue to evolve into customer engagement 
- How customers will continue to get more comfortable engaging with AI bots 
- Why proactive care is more effective than reactive care

Top customer service trends to watch out for in 2023

Predictions

Customer Advocacy

Customer Care

Customer Engagement

Customer Experience

Community Marketing

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Social Media Marketing

The marketing operations and automation community on BrightTALK is composed of thousands of marketing automation professionals. Learn and share best practices for marketing campaign analysis, outbound marketing and lead creation with hundreds of on-demand webinars and videos. Increase your engagement and fine tune your funnel management strategy by asking questions during live, interactive webinars with marketing automation peers and industry leaders.

Marketing Operations and Automation

The digital content marketing community on BrightTALK is made up of thousands of marketers using rich media and thought leadership content to drive engagement. Join to learn best practices for digital content creation and distribution and explore how content engagement can help you connect with your existing and prospective customers and drive revenue.

Content Marketing

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Marketing

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

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Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Top customer service trends to watch out for in 2023

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