Top customer service trends to watch out for in 2023

Presented by

Grant Hartanov | Senior Director, CXM Best Practices, Sprinklr | Wendy FossenArt Historian, The Mauritshuis

About this talk

Sub-title: A masterclass to discover the latest trends that will influence the art of customer service Discover the trends that will influence customer service in 2023 Masterpieces stand for their uniqueness. They are timeless because they are truly authentic. This is true for art – and for customer experiences. Businesses have undergone a decade’s change in the past two years, but customer service has yet to meet expectations. Parallelly, persistently high inflation, expensive talent, and global supply challenges are pointing toward an economic slowdown in 2023.  Take a virtual tour of the museum of The Girl With a Pearl Earring as we discuss the top customer service trends for 2023, among ecstatic art pieces. Get inspired as our customer service experts discuss: - How customer service will be more self-serve or community engaged - How customer care will continue to evolve into customer engagement - How customers will continue to get more comfortable engaging with AI bots - Why proactive care is more effective than reactive care
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As the only unified customer experience management platform (Unified-CXM), Sprinklr helps the world's biggest companies make their customers happier across 30+ digital channels — using industry-leading AI to create insight-driven strategies and better customer experiences. This BrightTalk channel has been set up to share brand innovation, thought leadership and useful insights regarding CXM and related topics.