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Optimized IT Service Management in 2021

2020 asked businesses, organizations and IT teams to step up and be streamlined, agile and adaptable. It also asked ITSM leaders to be proactive and not only keep businesses functioning as usual, but - in an increasingly competitive environment - help take companies to the next level.

In August 2021, it’s time to look at the longer term benefits the events of the last year have forced upon ITSM teams and how, despite its challenges, the pandemic has seen ITSM leaders optimize their services and continue to prove their value to the business.

Join BrightTALK and ITSM leaders live or on demand as they discuss:

-What automation capabilities have been extended and the results they’re producing
-How businesses are implementing proactive IT and the impact its having
-The current state of Knowledge Management and what the future holds for the discipline
-How an outcome driven approach to ITSM strategies has lead to increased employee happiness and greater customer satisfaction
-And more!

Moderator: Nuno Oliveira, Entrepreneur and Senior Strategy Advisor

Panelists:
Amélie Koran, Senior Technology Advocate at Splunk
Ben Sapp, Insights Architect at Digital.ai
Ramin Ettehad, Co-Founder & VP Business Development at Oomnitza
Recorded Aug 10 2021 37 mins
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Presented by
Amélie Koran (Splunk), Ben Sapp (Digital.ai), Ramin Ettehad (Oomnitza) & Nuno Oliveira
Presentation preview: Optimized IT Service Management in 2021
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  • The Transformation of ITAM for a Hybrid IT Ecosystem Recorded: Sep 16 2021 48 mins
    Arthur Lozinski, Oomnitza CEO & Co-founder and guest Charles Betz, Forrester Principal Analyst
    ITAM as a discipline has been in place for over 20 years. The IT ecosystem has changed completely in that time, and most legacy ITAM systems have struggled to keep pace with constant change and growth. This is particularly critical now with digital transformation and hybrid ecosystem requirements driven by the pandemic.

    Join us on Thursday, September 16th at 1 pm PT / 3 pm CT / 4 pm ET to hear Oomnitza CEO and Co-founder, Arthur Lozinski and guest speaker, Forrester Principal Analyst, Charles Betz, discuss:

    - Original ITAM constructs
    - Key drivers of the New Normal
    - Hybrid IT requirements

    Learn how Enterprise Technology Management helps you master a hybrid IT ecosystem and finally achieve an integrated view of all IT assets to meet the needs for Security, Compliance, Logistics, Finance, and Experience.

    Don't miss it!
  • Optimized IT Service Management in 2021 Recorded: Aug 10 2021 37 mins
    Amélie Koran (Splunk), Ben Sapp (Digital.ai), Ramin Ettehad (Oomnitza) & Nuno Oliveira
    2020 asked businesses, organizations and IT teams to step up and be streamlined, agile and adaptable. It also asked ITSM leaders to be proactive and not only keep businesses functioning as usual, but - in an increasingly competitive environment - help take companies to the next level.

    In August 2021, it’s time to look at the longer term benefits the events of the last year have forced upon ITSM teams and how, despite its challenges, the pandemic has seen ITSM leaders optimize their services and continue to prove their value to the business.

    Join BrightTALK and ITSM leaders live or on demand as they discuss:

    -What automation capabilities have been extended and the results they’re producing
    -How businesses are implementing proactive IT and the impact its having
    -The current state of Knowledge Management and what the future holds for the discipline
    -How an outcome driven approach to ITSM strategies has lead to increased employee happiness and greater customer satisfaction
    -And more!

    Moderator: Nuno Oliveira, Entrepreneur and Senior Strategy Advisor

    Panelists:
    Amélie Koran, Senior Technology Advocate at Splunk
    Ben Sapp, Insights Architect at Digital.ai
    Ramin Ettehad, Co-Founder & VP Business Development at Oomnitza
Enterprise Technology Management
Oomnitza is the first Enterprise Technology Management solution that provides a single source of truth for endpoints, applications, cloud, networking, and accessories. Our customers can orchestrate lifecycle processes, from purchase to end-of-life, across all IT assets, ensuring their technology is secure, compliant, and optimized, enabling their employees. Subscribe and stay tuned to our channel for exciting content! We look forward to seeing you soon! www.oomnitza.com

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  • Title: Optimized IT Service Management in 2021
  • Live at: Aug 10 2021 3:00 pm
  • Presented by: Amélie Koran (Splunk), Ben Sapp (Digital.ai), Ramin Ettehad (Oomnitza) & Nuno Oliveira
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