Best Practices for Implementing a Knowledge Base

Presented by

Clint Rodenfels, Senior Technical Writer & Jarrod Davis, USU Product Marketing Manager

About this talk

Sr. Technical Writer Clint Rodenfels demonstrates actionable tips on how you can avoid common roll-out mistakes while implementing a Knowledge Management platform so you can get to production faster. You'll learn how to: • Scope out time and costs for implementing a KM platform • Gather and standardize existing documentation • Fill in gaps you may not have considered • Get it right the first time

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With over 40 years of experience, USU is a leading provider of software and services for IT and customer service management. Our solutions enable companies to deliver the modern, digital services that customers and employees demand. Organizations around the world use our IT solutions and services to implement simpler workflows and increase automation while lowering cost, reducing risks, and operating more efficiently.