Create Exceptional CX with Salesforce and Knowledge Management

Presented by

Jarrod Davis, Knowledge Management Expert, USU; Carmen Hermle, Global Manager, USU

About this talk

As the market-leading CRM, Salesforce is an excellent tool for organizations looking to create a seamless customer journey. However, your organization may need a more agile and comprehensive solution when it comes to Knowledge Management. Although Salesforce can cover basic KM functionality, it quickly reaches its limits and cannot deliver the innovative, omnichannel customer service experiences that a mature KM solution can support. You’ll see: -How to overcome the limitations of native Salesforce knowledge management features -How easily a professional KM solution can integrate with Salesforce and overcome these limitations -Real-life case studies and best practices from our customers who use Salesforce

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With over 40 years of experience, USU is a leading provider of software and services for IT and customer service management. Our solutions enable companies to deliver the modern, digital services that customers and employees demand. Organizations around the world use our IT solutions and services to implement simpler workflows and increase automation while lowering cost, reducing risks, and operating more efficiently.