As the market-leading CRM, Salesforce is an excellent tool for organizations looking to create a seamless customer journey.
However, your organization may need a more agile and comprehensive solution when it comes to Knowledge Management. Although Salesforce can cover basic KM functionality, it quickly reaches its limits and cannot deliver the innovative, omnichannel customer service experiences that a mature KM solution can support.
You’ll see:
-How to overcome the limitations of native Salesforce knowledge management features
-How easily a professional KM solution can integrate with Salesforce and overcome these limitations
-Real-life case studies and best practices from our customers who use Salesforce