How AI-Powered Knowledge Management Boosts Customer Service

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Presented by

Jarrod Davis, Knowledge Management Expert, USU; Fabian Eppler, Innovation Director, USU

About this talk

Artificial Intelligence has been a buzzword for a long-time, and new business use cases continue to pop up. AI is now gaining momentum with Knowledge Management solutions to enable organizations to work more efficiently and effectively. USU Knowledge Management uses AI-supported functions to deliver ultimate value and ease to users, such as self-learning search, predictive lookup, and automated editorial features. These features help users find the answers they need faster, and they eliminate or reduce many redundant and tedious tasks. How can business leaders tap into AI-powered Knowledge Management to push their customer and employee experiences to the next level? -How AI-supported Knowledge Management works and how it helps your organization -How different business areas - including Customer Support, IT, and HR - can benefit from AI-powered Knowledge Management -Existing and upcoming AI features offered by the USU Knowledge Management solution

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With over 40 years of experience, USU is a leading provider of software and services for IT and customer service management. Our solutions enable companies to deliver the modern, digital services that customers and employees demand. Organizations around the world use our IT solutions and services to implement simpler workflows and increase automation while lowering cost, reducing risks, and operating more efficiently.