5 Simple Steps to Evolve Your Contact Center from SharePoint

Presented by

Jarrod Davis, Knowledge Management Expert, USU; Chris Rall, Director, USU

About this talk

SharePoint just doesn’t deliver the support that a purpose-built Knowledge Management solution is designed to provide. If you use SharePoint for your contact center, you’re likely aware of its constraints for offering agents efficient, consistent omnichannel support. Sharepoint lacks the functionality and agility required to create the exceptional EX that employees expect and the superior CX that customers demand. Don’t put off sunsetting SharePoint because it feels like an overwhelming project. Our team has helped many customers through successful transitions from SharePoint. This webinar gives you a step-by-step project plan and best practices. You’ll see: -How professional Knowledge Management can boost your EX and CX where SharePoint drags them down -Best practices and customer stories on how to make the transition easier and successful -Different options and methods for transitioning from SharePoint
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With over 40 years of experience, USU is a leading provider of software and services for IT and customer service management. Our solutions enable companies to deliver the modern, digital services that customers and employees demand. Organizations around the world use our IT solutions and services to implement simpler workflows and increase automation while lowering cost, reducing risks, and operating more efficiently.