Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different companies have varied requirements for a professional Knowledge Management solution, such as:
-Fast, predictive searches to find up-to-date and quality assured information
-Managing content in multiple languages
-Offering e-learning
-Launching a chatbot
-Integrating a 3rd party software like Salesforce
USU Knowledge Management is purpose-built for service and can be customized for many use cases. Whether you're a medium-sized company or an international corporation, you can start small and easily scale up over time.
In our webinar, we take an in-depth look at how USU Knowledge Management can help you achieve your service goals.
You’ll learn:
-How Knowledge Management enables you to meet your service KPIs
-Options for scaling up service and channels over time with various modules
-A use-case based live demo of the system
-Best practices for KM from other successful companies