Knowledge Management for Customer Service – Start small, think big

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Presented by

Jarrod Davis, Knowledge Management Expert, USU; Carmen Hermle, Global Manager, USU

About this talk

Professional Knowledge Management is more than just classic document management. It increases first call resolutions, shortens average handling time, and gets employees onboarded faster. Different companies have varied requirements for a professional Knowledge Management solution, such as: -Fast, predictive searches to find up-to-date and quality assured information -Managing content in multiple languages -Offering e-learning -Launching a chatbot -Integrating a 3rd party software like Salesforce USU Knowledge Management is purpose-built for service and can be customized for many use cases. Whether you're a medium-sized company or an international corporation, you can start small and easily scale up over time. In our webinar, we take an in-depth look at how USU Knowledge Management can help you achieve your service goals. You’ll learn: -How Knowledge Management enables you to meet your service KPIs -Options for scaling up service and channels over time with various modules -A use-case based live demo of the system -Best practices for KM from other successful companies

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With over 40 years of experience, USU is a leading provider of software and services for IT and customer service management. Our solutions enable companies to deliver the modern, digital services that customers and employees demand. Organizations around the world use our IT solutions and services to implement simpler workflows and increase automation while lowering cost, reducing risks, and operating more efficiently.