Journey of a VoIP/Video Packet

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Presented by

Jay Botelho - Sr. Director of Product Management, Chris Bloom - Product Manager

About this talk

survey conducted by Linkedin found that 28% of the respondents found their voice conferencing platforms inadequate. Real-time transcription was one of the top 4 reasons given. VoIP has been around since 1995, so why can’t we seem to get it right? VoIP is arguably the most unique traffic on your network. The real-time nature of voice makes this traffic far more sensitive to common network issues, like latency and dropped packets due to network congestion. While TCP/IP can usually recover from these conditions, in most cases VoIP cannot, leading to a poor user experience. Do you know what distinguishes “good” from “bad” VoIP traffic? Do you know how to spot common VoIP problems in Flow data? In packet data? In this 20-minute session, a LiveAction expert will dissect VoIP at both the Flow and packet level, demonstrating how to quickly isolate and address VoIP quality issues. Join us to learn how you can: • Capture and analyze VoIP traffic for both Flow and packet analysis • Spot key performance indicators for VoIP • Learn what typical VoIP traffic looks like at both the Flow and packet level • Gain immediate insight into the analysis of VoIP traffic so you can shift from a reactive to a proactive approach

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