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Risk vs. Reward: Maximizing Customer Value While Protecting Your Business

What does risk versus reward mean in a retail landscape that has potentially changed forever? Forter CEO, Michael Reitblat, joins Kevin Moss, Former CRO & Senior Advisor for Fraud and Payments to discuss how to protect your business while also maximizing your customer value. In this webinar, you will learn:

•How businesses can optimize approval and authorization rates across the payments flow to generate revenue uplift
•Challenges around new user missed opportunities
•How much revenue is at stake from false declines and friction in the purchasing process
•How Trusted Authorization can enable your business to optimize your approval and authorization rates across the payments flow.
Recorded Aug 25 2021 45 mins
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Presented by
Michael Reitblat, Forter CEO and Kevin Moss, Former CRO & Senior Advisor for Fraud and Payments
Presentation preview: Risk vs. Reward: Maximizing Customer Value While Protecting Your Business

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  • How Fraud Management Has Helped Deckers Improve Efficiency and Win New Customers Jan 11 2022 4:00 pm UTC 50 mins
    Roberta Gamble, Vice President, Frost & Sullivan, Jesse Carstens, Global Director OMNI Application Technology, Deckers Brands
    Due to Covid, times have changed as far as how retailers approach online fraud prevention. There have been many challenges to overcome and lessons to learn. Roberta Gamble, Partner and Vice President at Frost & Sullivan, and Jesse Carstens, Global Director OMNI Application Technology & eComm Operations at Deckers Brands, recently co-hosted a webinar on a timely topic: managing online fraud prevention in the retail space.

    Watch the webinar now to learn:

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  • Risk vs. Reward: Maximizing Customer Value While Protecting Your Business Dec 9 2021 4:00 pm UTC 45 mins
    Michael Reitblat, Forter CEO and Kevin Moss, Former CRO & Senior Advisor for Fraud and Payments
    What does risk versus reward mean in a retail landscape that has potentially changed forever? Forter CEO, Michael Reitblat, joins Kevin Moss, Former CRO & Senior Advisor for Fraud and Payments to discuss how to protect your business while also maximizing your customer value. In this webinar, you will learn:

    •How businesses can optimize approval and authorization rates across the payments flow to generate revenue uplift
    •Challenges around new user missed opportunities
    •How much revenue is at stake from false declines and friction in the purchasing process
    •How Trusted Authorization can enable your business to optimize your approval and authorization rates across the payments flow.
  • Risk vs. Revenue: Why Customer-Centric Fraud Management is Essential for Growth Nov 18 2021 3:00 pm UTC 50 mins
    Jordan McKee, Research Director at 451 Research
    451 Research recently published a research report examining the need for customer-centric fraud management. In this webinar, Jordan McKee, Research Director at 451 Research, shares his findings from this research in which he reveals how leading merchants are balancing risk management and revenue optimization. In this webinar we cover:

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    • How top-performing e-commerce companies are reimagining their approach to risk management
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  • Policy Abuse: The New Frontier of Ecommerce Fraud and Revenue Leakage Oct 27 2021 2:00 pm UTC 33 mins
    Kris Zanuldin, VP of Product Strategy, Forter
    Ecommerce leaders are realizing that the fastest-growing fraud methodologies have nothing to do with stolen credit cards and chargebacks. Policy abuse has become a profitable target for fraudsters, and they are outmaneuvering fraud detection systems, costing retailers hundreds of millions in lost revenue and operational costs.

    Kris Zanuldin, VP of Product Strategy, Forter explains how shoppers exploit weaknesses across the customer journey to profit from:

    •Promotions, including coupons, referral incentives, and loyalty programs
    •Returns policies, such as declaring items “not received”, damaged, or returning the wrong item
    •Reseller/reshipper opportunities

    No wonder Gartner’s July 2021 online fraud detection (OFD) market report states that “by 2023, addressing policy abuse will become an essential requirement in 50% of RFPs for OFD in digital commerce, up from less than 10% today.”

    Watch this webinar to learn where your company is leaking revenue and how to protect against it without harming the shopping experience for good customers.
Grow & protect your business at every stage of the customer journey
Forter optimizes genuine customer experience and lifetime value by solving the root causes of eCommerce fraud and abuse. We provide precise decisions about every customer interaction, informed by billions of data points and delivered instantly by our machine learning platform.

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  • Title: Risk vs. Reward: Maximizing Customer Value While Protecting Your Business
  • Live at: Aug 25 2021 6:25 pm
  • Presented by: Michael Reitblat, Forter CEO and Kevin Moss, Former CRO & Senior Advisor for Fraud and Payments
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