Policy Abuse: The New Frontier of Ecommerce Fraud and Revenue Leakage

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Presented by

Kris Zanuldin, VP of Product Strategy, Forter

About this talk

Ecommerce leaders are realizing that the fastest-growing fraud methodologies have nothing to do with stolen credit cards and chargebacks. Policy abuse has become a profitable target for fraudsters, and they are outmaneuvering fraud detection systems, costing retailers hundreds of millions in lost revenue and operational costs. Kris Zanuldin, VP of Product Strategy, Forter explains how shoppers exploit weaknesses across the customer journey to profit from: •Promotions, including coupons, referral incentives, and loyalty programs •Returns policies, such as declaring items “not received”, damaged, or returning the wrong item •Reseller/reshipper opportunities No wonder Gartner’s July 2021 online fraud detection (OFD) market report states that “by 2023, addressing policy abuse will become an essential requirement in 50% of RFPs for OFD in digital commerce, up from less than 10% today.” Watch this webinar to learn where your company is leaking revenue and how to protect against it without harming the shopping experience for good customers.

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Forter optimizes genuine customer experience and lifetime value by solving the root causes of eCommerce fraud and abuse. We provide precise decisions about every customer interaction, informed by billions of data points and delivered instantly by our machine learning platform.