How the Plume Platform enables CSPs to scale and provide future-proof options

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Presented by

Adam Hotchkiss - Co-founder & Vice President

About this talk

Today’s CSPs are facing numerous challenges when it comes to legacy firmware, while consumer demand is adding to the pressure to find new solutions. In this Deep Dive video interview, Adam Hotchkiss, Co-founder & Vice President, Customer Solutions and Integrations, Plume, tells us how Plume’s cloud-based Consumer Experience Management Platform helps service providers increase revenue and reduce churn, as well as improve operational efficiencies and reduce OPEX costs.

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Plume is the creator of the world's first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers. This channel shares invaluable insights, empowering CSPs to rapidly deliver new services for connected homes (and beyond) at massive scale. And helping you to offer additional value to customers all using your existing hardware. This channel includes videos, webinars and interviews with industry experts to help CSPs increase operational efficiency, reduce customer churn and increase APRU.