The evolution of the Smart Home and how CSPs should respond

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Presented by

Tyson Marian, CCO, Plume

About this talk

Customer expectations of Smart Homes have changed, particularly given the pivot to remote work models as consumers spend more time in their home environments. This means CSPs are under increasing pressure to provide additional value and bespoke customer experiences, with services that offer more than just functionality. Tyson Marian, CCO, Plume, highlights how CSPs can utilise data-driven tools such as Plume’s to meet these consumer demands, as well as examples of the benefits existing CSP customers around the globe have experienced as a result of deploying Plume technology.

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Plume is the creator of the world's first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers. This channel shares invaluable insights, empowering CSPs to rapidly deliver new services for connected homes (and beyond) at massive scale. And helping you to offer additional value to customers all using your existing hardware. This channel includes videos, webinars and interviews with industry experts to help CSPs increase operational efficiency, reduce customer churn and increase APRU.