Customer expectations of Smart Homes have changed, particularly given the pivot to remote work models as consumers spend more time in their home environments. This means CSPs are under increasing pressure to provide additional value and bespoke customer experiences, with services that offer more than just functionality. Tyson Marian, CCO, Plume, highlights how CSPs can utilise data-driven tools such as Plume’s to meet these consumer demands, as well as examples of the benefits existing CSP customers around the globe have experienced as a result of deploying Plume technology.