Name: How to leverage cloud big data to beat churn
Start: 2021-12-02T12:00:00Z
End: 2021-12-02T12:00:57.000Z
Location: BrightTALK

Plume is the creator of the world's first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers. This channel shares invaluable insights, empowering CSPs to rapidly deliver new services for connected homes (and beyond) at massive scale. And helping you to offer additional value to customers all using your existing hardware. This channel includes videos, webinars and interviews with industry experts to help CSPs increase operational efficiency, reduce customer churn and increase APRU.

Connectivity is at the forefront of every broadband subscriber’s mind. As we all adjust to a new normal, where working-from-home will remain the default for many, the demand for flawless, fast, safe and secure Smart Home Services is increasing.

The only way to win with today’s subscribers is through an ever-expanding bundle of personalized in-home experiences, delivered at speed via the cloud and powered by AI—all driven by data.

Plume helps every kind of Service Provider to meet smart home subscribers' needs—from telcos to MSOs, independents to tier 1s. In this webinar, we invite you to learn from their experiences.

Gain exclusive insights on how leading service providers are delivering their smart home strategies with the help of Plume’s Consumer Experience Management Platform:

Market evolution - why expanding services beyond voice, video and broadband speed is critical.
Blueprint for success - a complete experiences-based model to delight your subscribers.
AI and Big Data - how to leverage network insights to serve your customers more successfully.
Operational gains - cut churn, support calls and truck-rolls by up to 30%, 51% and 67% respectively.

How to win on experience in the smart home

The worldwide rollout of Wi-Fi 6 and Wi-Fi 6E is underway. But what benefits do the latest evolutions of Wi-Fi technology bring to broadband service providers?

As we all appreciate, perception often differs greatly from reality – we've heard many perceptions of Wi-Fi 6, from "it's the solution for all in-home connectivity" to "it's simply a generational step and no big deal." But where does the myth end and the magic begin?

As promising as these new Wi-Fi technologies appear to be, they are not a panacea, a one-stop solution for all subscriber connectivity issues and the delivery of new personalized services. Instead, service providers must find ways to pair Wi-Fi 6 and Wi-Fi 6E with sophisticated cloud control and optimization smarts so they can truly fulfill the dream of the next-gen smart home.

In this webinar, we separate the magic from the myth as experts from Plume, service providers and market research firms discuss the promise of the new Wi-Fi specs, explore the opportunities they offer, examine the issues they raise and tackle what else providers must do to optimize the smart home experience for their subscribers.

Wi-Fi 6 – Separating the magic from the myth

Modern CSPs face the challenge of providing a high-quality service to users against the backdrop of increased device usage in the home environment. Todd Grantham, CMO, Plume, tells us how market trends have impacted the urgency for CSPs to source long-term solutions to retain and grow market share against competitors, as well as how Plume’s portfolio of products is helping CSPs to thrive in the ‘new normal’, given this accelerated demand.

How CSPs can supply high-quality service against increased device usage demands

Plume's CCO, Tyson Marian, discusses the challenges facing cable service providers in today's highly competitive broadband market, and how success can be achieved by leveraging data as the foundation for a hyper-personalized, services-led approach.

Enabling cable service providers to win with data

As video streaming continues to expand in all markets, including for high-bandwidth premium services like 4K, subscribers increasingly look to broadband service providers to deliver exceptional service quality. 

When you add in the growing bandwidth appetite of smart home devices, how can service providers deliver consistent, exceptional QoE and so suppress opex and churn? 
 
This webinar will examine these Key topics:
•             Broadband service providers must ‘own the in-home video streaming experience’
•             How to achieve exceptional QoE and reduce operational costs by leveraging data to establish the pillar of flawless WiFi delivery
•             The key elements for success: Adaptive WiFi, Traffic Prioritization, QoE visibility, and advanced device typing

Leveraging Cloud and AI for Exceptional In-Home Video QoE

The IoT is expanding at an alarming rate, with new devices hitting the market almost every day. But, with little in the way of standardisation, this presents a growing network security challenge, especially when it comes to the home. A major issue here is that it still remains unclear exactly who is responsible for home network security. The consumer doesn't have a clear understanding about whose responsibility it is to protect their devices; is it the manufacturer who sold them the device, the service provider, or is it up to them to find a solution and implement it?

Who is responsible for smart home security

Good service doesn’t stop at the front door. Today’s fiber customers expect fast, highly personalized service throughout the home. Thanks to new, open-source technology, fiber providers can now deliver just that, enabling them to move the conversation beyond speed and price and win on experience.
Learn how you can improve your fiber offering, gain a competitive edge and delight your customers with exceptional smart-home experiences customized to each home setting.

How to Future-proof your Fibre Offering

With the roll-out of WiFi 6 underway, how can service providers expect to benefit from this latest generation of WiFi technology? This is especially important as service providers move beyond simply delivering a fast pipe to the front door and move even further towards providing an exceptional quality of experience inside the home, and to every connected device. Whilst WiFi 6 appears to have promise, it cannot resolve all subscriber connectivity issues and provide the delivery of increasingly personalized services. Therefore, service providers must find ways to pair WiFi 6 with sophisticated cloud control and AI-driven intelligence to make the dream of the smart home a reality. In this Webinar, McFarland describes the WiFi 6 opportunity, explores the issues it raises, and gives practical advice about what service providers need to do to optimize the in-home experience for their subscribers.

How Cloud and AI can maximize WiFi-6

The Wi-Fi Alliance predicted that the certification of Wi-Fi 6 at the end of 2019 would mark a significant inflection point in adoption. Two years after the certification, what does adoption really look like and what benefits does the latest generation of WiFi technology bring to service providers as they look to provide exceptional user experience inside the home, and to every connected device?

Along with exploring the state of WiFi 6 this webinar will take a deep dive into how service providers can find ways to pair WiFi 6 with sophisticated cloud control and AI-driven intelligence so they can truly fulfill the dream of the smart home.

Realizing the power of WiFi 6

Customer expectations of Smart Homes have changed, particularly given the pivot to remote work models as consumers spend more time in their home environments. This means CSPs are under increasing pressure to provide additional value and bespoke customer experiences, with services that offer more than just functionality. Tyson Marian, CCO, Plume, highlights how CSPs can utilise data-driven tools such as Plume’s to meet these consumer demands, as well as examples of the benefits existing CSP customers around the globe have experienced as a result of deploying Plume technology.

The evolution of the Smart Home and how CSPs should respond

Today’s CSPs are facing numerous challenges when it comes to legacy firmware, while consumer demand is adding to the pressure to find new solutions. In this Deep Dive video interview, Adam Hotchkiss, Co-founder & Vice President, Customer Solutions and Integrations, Plume, tells us how Plume’s cloud-based Consumer Experience Management Platform helps service providers increase revenue and reduce churn, as well as improve operational efficiencies and reduce OPEX costs.

How the Plume Platform enables CSPs to scale and provide future-proof options

Customer expectations of Smart Homes have changed, particularly given the pivot to remote work models as consumers spend more time in their home environments. This means CSPs are under increasing pressure to provide additional value and bespoke customer experiences, with services that offer more than just functionality. 

Tyson Marian, CCO, Plume, highlights how CSPs can utilise data-driven tools such as Plume’s to meet these consumer demands, as well as examples of the benefits existing CSP customers around the globe have experienced as a result of deploying Plume technology.

Today’s CSPs are facing numerous challenges when it comes to legacy firmware, while consumer demand is adding to the pressure to find new solutions. 

In this Deep Dive video interview, Adam Hotchkiss, Co-founder & Vice President, Customer Solutions and Integrations, Plume, tells us how Plume’s cloud-based Consumer Experience Management Platform helps service providers increase revenue and reduce churn, as well as improve operational efficiencies and reduce OPEX costs.

With data from Plume homes showing that network activity has surged to over 120% of pre-pandemic levels, ISPs need to arm themselves with a suite of technology solutions to deliver enhanced subscriber experience, achieve game-changing operational results, and tackle the age-old problem of churn.

This webinar explores how you can build an effective strategy to address subscriber churn and win, starting with the foundation of rock-solid smart whole-home WiFi.

How to leverage cloud big data to beat churn

Churn

Cloud

Cloud Adoption

Cloud Data

Customer Experience

Digital Transformation

SaaS

Service Provider

WIFI

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How to leverage cloud big data to beat churn

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Plume