How to win on experience in the smart home

Presented by

Gary Koerper, Connected Home Charter Communications & Benjamin Schueremans, VOO & Erin O’Keefe, All West Communications

About this talk

Connectivity is at the forefront of every broadband subscriber’s mind. As we all adjust to a new normal, where working-from-home will remain the default for many, the demand for flawless, fast, safe and secure Smart Home Services is increasing. The only way to win with today’s subscribers is through an ever-expanding bundle of personalized in-home experiences, delivered at speed via the cloud and powered by AI—all driven by data. Plume helps every kind of Service Provider to meet smart home subscribers' needs—from telcos to MSOs, independents to tier 1s. In this webinar, we invite you to learn from their experiences. Gain exclusive insights on how leading service providers are delivering their smart home strategies with the help of Plume’s Consumer Experience Management Platform: Market evolution - why expanding services beyond voice, video and broadband speed is critical. Blueprint for success - a complete experiences-based model to delight your subscribers. AI and Big Data - how to leverage network insights to serve your customers more successfully. Operational gains - cut churn, support calls and truck-rolls by up to 30%, 51% and 67% respectively.
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Plume is the creator of the world's first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers. This channel shares invaluable insights, empowering CSPs to rapidly deliver new services for connected homes (and beyond) at massive scale. And helping you to offer additional value to customers all using your existing hardware. This channel includes videos, webinars and interviews with industry experts to help CSPs increase operational efficiency, reduce customer churn and increase APRU.