Why retail observability is a key ingredient for digital transformation?

Traditional infrastructure monitoring that simply monitors databases, servers, network, and other infrastructure components is just not enough! Retail businesses heavily rely on the customer experience they deliver, and IT operations play a strategic role in this. In the past two years, millions of people around the world have changed their shopping patterns. They’re looking harder for bargains, developing new hobbies and tastes, exploring unfamiliar retailers as old brand loyalties weaken or supply chain problems bite. Consumers are shifting away from their primary store and more customers are trying BOPIS (Buy Online, Pickup in Store). The modern-day retailer needs to predict outages in advance and act proactively before any incident occurs. They need actionable insights from the entire IT infrastructure to ensure optimum uptime and performance of the applications such as e-commerce websites, point of sale, order management systems, and more. End-to-end monitoring of customer-facing applications and the associated infrastructure help retailers to rapidly resolve performance problems. Join us in this webinar to understand how Business Health Monitoring can help a retail business leader to understand and link different server/database/network components with respective retail outlets, deep down to their specific business functions, such as warehouse, e-commerce website, transactions, and more. Our speakers - Digitate’s Vikas Kalra, Product Manager and VS Joshi, Global Head of Product Marketing will discuss on the following topics: • Understanding observability: A retail perspective • Key benefits of retail observability for the digital transformation • Key challenges in achieving observability • How Digitate’s Business Health Monitoring solution utilizes AI-diagnosis techniques to ensure smooth retail operations and high-quality customer experience