Name: A leading retailer’s journey towards autonomous IT operations with AIOps
Start: 2023-07-12T16:00:00Z
End: 2023-07-12T16:00:45.000Z
Location: BrightTALK
Rating: 5

Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations

Introducing Digitate's ignio Flamingo release—a major leap forward in our mission to enable autonomous enterprises. This release underscores our commitment to enhancing a broad spectrum of capabilities, strengthening closed-loop automation, reinforcing unified observability, and advancing AI-driven solutions. By integrating cutting-edge generative AI features, we empower businesses to accelerate their autonomous journey. Generative AI addresses real IT challenges by enabling proactive problem-solving, automating responses to recurring issues, and generating intelligent insights that inform decision-making. The Flamingo release continues to expand automation use cases, but we emphasize eliminating issues at the source, reducing the need for tickets first, and then automating where necessary. With this approach, the vision of a truly ticketless future comes closer to reality.
In this session, you will gain valuable insights into Digitate’s perspective on three critical pillars that are driving the future of autonomous enterprises:
1. Unified Observability
2. Closed-loop Automation
3. AI-Powered Insights

Unveiling Innovation - Digitate's Flamingo Release

ITOps teams across enterprises are overwhelmed by the sheer scale of cybersecurity risks. The challenge is 2-fold – ITOps teams lack clear visibility of non-compliant entities and vulnerabilities, and also face delays in mitigation due to complexities and process gaps. Failure to address vulnerabilities in a timely manner leaves organizations exposed to even known and published threats.
But there’s hope - with unified observability and closed-loop automation, ITOps teams are better equipped to meet the increasing scale of IT operational risks. 
Today it is possible to get a holistic view of all security-related information- encompassing compliance checks, vulnerability scans, security incidents, and threat intelligence - to better assess operational risks. By integrating observability with intelligent automation, enterprises can take proactive measures to reduce operational risks and empower ITOps teams
Join us, as we discuss:
• Challenges and opportunities for ITOps teams in meeting IT risks
• How leading enterprise are leveraging AIOps to reduce security risks

Remediating IT security risks with observability and automation

"They say a journey of a thousand miles begins with a single step. Our journey at Digitate started with a bold vision—transforming the way people work by empowering enterprises to become autonomous.
Today, Digitate is at the forefront of this transformation, accelerating innovation with AI at its core. Our SaaS-based autonomous enterprise platform is the perfect solution for your IT and business challenges, trusted by Fortune 500 companies across various industries.
Success Stories:
• Walgreens Boots Alliance: AI-driven automation with 31% ticket resolution and 95% event management.
• Engie: Digital transformation with $4.2 million in cost savings and reduced incidents.
• Nationwide: Improved resiliency with proactive issue identification and approximately $1.2 million in cost savings.
With Digitate, customers are shaping their autonomous vision, leading to millions of dollars in savings.
Industry Leadership:
• Over 100 patents filed across Knowledge Engineering, IT Operations, and AI/ML.
• Recognized as a leader in major industry reports, continuously expanding with trusted partners.
Driven by the vision of a ticketless future, we are leading the charge. Join us as we transform the future of work."

Transforming the Future of Work: Digitate's Journey to Autonomous Enterprises

Observability projects have recently gained traction across enterprises, in an effort to improve visibility across modern multi-cloud environments and help resolve issues faster, ensuring business resilience. Unfortunately, most existing observability tools fall short due to discrepancies in data availability, as well as shortcomings of the tools themselves.
To be truly effective and comprehensive, observability needs to adopt a flexible approach for data collection across infrastructure layers and cloud service models, link IT metrics with business goals, and provide actionable intelligence, not just data analytics. At Digitate we call this approach “unified observability,” a unique capability to help enterprises gain visibility and control across the business-applications-infrastructure layers.
Join Digitate product manager and observability evangelist Monika Bhave and VS Joshi to discuss the core concepts of unified observability, why it is a must-have for every modern enterprise, and how it impacts both business and IT teams.
 During the webinar, you’ll learn:
• The core concept behind unified observability
• Challenges with traditional observability 
• How unified observability fits into existing IT ecosystems
• How business teams can leverage unified observability
• How unified observability helps IT teams to be proactive

Unified observability: Maximize visibility & control of multi-cloud environments

With exponentially increasing user expectations, a frictionless digital experience has become a primary need. This digital experience spans multiple dimensions. Currently, observability is predominantly focused on the vertical axis, encompassing asset hardware, network, operating system, and applications on an EUC device. However, for a frictionless digital experience, this alone is not sufficient. Other dimensions, such as compliance, security, and sustainability, also become critical.

These dimensions together are pivotal in enhancing the systemic digital maturity of an enterprise. Join our expert, Amit Patankar, with host Rahul Apte, as they delve into the significance of scalable observability and how it transforms digital experiences within enterprises.

Frictionless Digital Experience in Digital Workspace

The hallmark of leading ITOps practices is the ability to ‘monitor and observe’ complex IT landscapes to ensure business resiliency. In fact, most IT teams today have a plethora of tools at their disposal to monitor different parts of the overall IT stack, continuously gathering metrics, logs, and traces.
However, even with these tools, IT teams struggle to proactively detect and resolve issues that impact critical business operations before any damage is done.
With Unified Observability, such problems might become a thing of the past. Today, it is possible to continuously monitor the health and fitness of business operations by leveraging conjoint business-IT dashboards that can detect, diagnose, and remediate issues. These dashboards offer:

1. The convenience of drilling down from a business to an IT view of operations to detect issues requiring intervention.
2. The power to diagnose anomalies that can significantly affect business health and/or business transactions, based on the knowledge of domain models and their normal behavior.
3. The ability to trigger remedial actions to restore business operations that may be impacted.
Join us as we explore the value Unified Observability brings to teams that sit at the intersection of business and IT. We will cover how enterprises:
• Can maintain the health of business functions with vertical observability.
• Can ensure business process fitness with horizontal observability.
• Have leveraged unified observability to drive business resilience.

Can Unified Observability help bridge the divide between Business and IT?

Generative AI marks a massive leap forward in intelligent automation. It’s not just hype – this startling new technology offers tangible, real-world use cases that can significantly enhance IT and business operations, ranging from creating automation scripts to carrying out intelligent conversations!    
In this webinar, you will learn about : 
- Generative AI scenarios in IT and business operations
- How to achieve enhanced user experience  by enabling intelligent human-machine conversations using AI assistance    
- How to create an AI-driven knowledge accelerator to capture enterprise context and generate automation scripts

Can Generative AI Create Actual Value? Use Cases for IT and Business Operations

In today's corporate landscape, procurement extends beyond traditional departmental boundaries. With various business units making independent procurement decisions based on their unique contexts, the role of procurement evolves into one of mentorship and guidance. It aims to ensure organizational alignment and mitigate avoidable risks. Inevitably, errors, policy breaches, and frauds may occur. Establishing a robust and continuous spend monitoring mechanism becomes paramount in this context. Such a mechanism empowers procurement teams to remotely oversee every transaction, intervening only as necessary.
But how does one implement live monitoring of transactions to detect anomalies effectively? Join us as we delve into this topic with Ammar, Product Owner of Cognitive Procurement at Digitate. Gain insights into practical strategies and best practices for implementing proactive spend monitoring, enabling cost control without compromising risk management.

Mastering Spend Monitoring: Strategies to control costs without increasing risks

AIOps is an integral part of the autonomous enterprise, and closed-loop automation is an integral part of AIOps 

In today's competitive business landscape, automation is essential for modernizing IT operations, improving efficiency, reducing costs, and enhancing agility and security. And mere process automation is no longer enough to keep up with a fast-changing world. AI-powered automation is an indispensable next step because it facilitates rapid data analysis, predictive capabilities, proactive remediation, and freeing up human resources for innovation.
Join us for an enlightening session where our experts delve into closed-loop automation by Digitate. This AI-driven continuous feedback process involves monitoring systems, analyzing data, autonomously identifying, and resolving issues, and alerting users, all aimed at maintaining or enhancing performance with minimal manual intervention. Learn how this approach also enables informed decision-making by providing relevant information. Our discussion will cover various IT automation use cases, including infrastructure, applications, cloud operations, SAP operations, batch management, and the digital workspace.

Closed-loop automation for the autonomous enterprise

Big data is a big deal!
With increasing focus on digitization and observability, organizations across the world are generating millions of terabytes of new data every day to capture different aspects of business, applications, and infrastructure. Yet there is a huge gap in using that data to derive analytics-driven insights and an even bigger gap in making those insights available and accessible to decision-makers. Digitate offers “AI-powered insights” as a modern take to bridge this gap. 

AI-powered insights are the result of applying data mining and machine learning techniques to automatically generate meaningful insights from the data and enable the business users to make data-driven decisions. They hide the technical complexity of machine learning models and algorithms, while translating nerdy analytical observations into meaningful insights and actionable recommendations. This process is driven by levers such as automated data quality assessment, model-driven reasoning, use of ensemble algorithms, explainable intelligence, and clever ways of bringing humans into the loop. 

Join this webinar to explore this modern space of automated insights and how it can enable smarter decision-making in aspects of IT operations including performance and capacity management, event and incident management, risk mitigation, cloud optimization, batch process management, and business health monitoring.

AI-powered insights: Empowering IT operations with data-driven decision-making

A rapidly shifting global economy and fast-paced changes in technology are redefining what success in AIOps looks like. As IT teams juggle between "keeping the lights on" for critical business functions and incorporating cutting-edge technologies for long-term competitive advantage, AIOps is emerging as a must-have that can support both sets of goals. But how can IT leaders build a business case for AIOps and convince any disbelieving shareholders that it is crucial to business continuity? How do they define the right set of expectations, identify quick wins, and overcome obstacles to success? Join us as we unveil the secret to building a business case for AIOps, including: • Articulating the problems that AIOps can solve • Building a step-by-step AIOps maturity model and expected gains at each stage • Estimating ROI from an AIOps project with help from the recent Forrester TEI study about the value of AIOps • Key capabilities and must-haves that define AIOps success

Building the business case for AIOps

Digitate corporate video

Woolworths, the largest retailer in Australia, has been using the ignio suite of products to enhance its operational resiliency. As a retailer, ensuring on-time order fulfillment is crucial to Woolworths' business, and ignio plays a key role in achieving this. 

Join us for an engaging fireside chat with Tony Fitzgibbon, Head of Technology (Productivity & Process Automation Tools) to understand typical challenges in the retail industry and how automation can play a key role in addressing them. Also hear how ignio is leveraged at Woolworths for various purposes, including: 
1. Proactive order reconciliation 
2. SLA prediction 
3. Anomaly detection of batch jobs 
4. Daily SAP system health check 
Learn how Woolworths leverages the ignio suite to streamline its operations, enhance customer experiences, and maintain the reliability and efficiency of its retail services by ensuring store uptime and managing anomalies with data analytics.

Woolworths Enhances Organizational Resiliency with Digitate's ignio

Being in the cloud automatically means you are saving money on IT infrastructure… Right? Not quite. Around 80% of organizations today feel that managing cloud spend is challenging, according to the McKinsey consulting firm. How can you decide which instances can deliver optimum performance and cost and for how long? How can you make the most rational choices when rolling out new products in a fast-changing global business landscape? Low cloud spend visibility, over-provisioning of resources, and inadequate spend accountability are just some of the challenges organizations are facing today. 
Join Digitate product manager Sanjeeva Rayudu and Rahul Apte as they discuss the basics of FinOps (the discipline of cloud financial management), best practices, FinOps capabilities, and much more. Learn how your organization can get the most out of cloud investment by leveraging FinOps tools and capabilities to optimize its cloud spend.
 During the webinar, you’ll learn about:
• What is FinOps and why is it important?
• Challenges of multi-cloud cost management
• The impact of low visibility into cloud spending and best practices to improve it
• How to balance cloud performance and costs
• How to identify new savings opportunities in the cloud
• How to manage budgets in a multi-cloud environment
• The benefits of FinOps by Digitate for better cloud cost accountability

Mastering cloud cost management

Many organizations want to create autonomous IT operations – that is, make their IT environments self-governing, so day-to-day operations can run without human interventions. Autonomous IT operations depend on AI, machine learning, and automation. 

A global automotive supplier, Multimatic recently took the first step towards making its IT operations autonomous by deploying Digitate’s ignio platform. Multimatic is using ignio AIOps, ignio AI.ERPOps and other products to automate a wide variety of functions, including patch management, certificate management, incident management, infrastructure health checks, user onboarding/offboarding, and many more.

Join us for an engrossing fireside chat with Shastri Ramkhelawan, Director of IT, Infrastructure & Operations at Multimatic, and Umang Doshi, Account Director for Canada & Latin America at Digitate. They will discuss Multimatic’s enterprise automation journey so far and the benefits they’re already seeing, including reducing the scope for human error and improving availability thanks to better infrastructure oversight.

Multimatic’s journey towards Autonomous IT operations with AIOps from Digitate

Finding ways to optimize spending by leveraging complex data is not simple. Procurement teams struggle to get usable information from multiple systems while challenged by a lack of clean data and dependency on multiple stakeholders. Often, by the time they manage to pull together key details on a great opportunity, it’s too late to pull the trigger.
With cutting-edge AI, there’s a way to effectively deliver spend optimization opportunities to procurement teams at the exact moment they need it. Don’t believe it? Experience AI-powered spend intelligence unlocked through ignio™ Cognitive Procurement. Ammar Ravat, Product Head at Digitate, will share spend optimization techniques that have worked for our customers in our upcoming webinar, Wed., Sept. 6, at 9:00 AM PDT.

Spend Optimization Techniques Powered by AI

In today’s digital-first world, major retailers have taken the lead in enabling autonomous operations across their enterprises. Join us for a riveting session to learn about a global retail pharmacy giant’s transformative journey towards zero touch operations, leveraging end-to-end AIOps that go beyond event and alert monitoring. 
Our speakers, both seasoned veterans of the retail industry, will take you behind the scenes of how this retailer unlocked real business value with AI and intelligent automation, embracing diverse use cases including:
• Eliminating common POS issues such as Not on File errors
• Automating hour changes for store operations
• Predicting and preventing violations of business SLAs
• Monitoring business health across apps and underlying infrastructure
• Auto-resolution of tickets and alert noise reduction

A leading retailer’s journey towards autonomous IT operations with AIOps

Automation

aiops

autonomous

Artificial Intelligence

Machine Learning

Pharmacy

retail store

IT Operations

generative ai

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A leading retailer’s journey towards autonomous IT operations with AIOps

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