A leading retailer’s journey towards autonomous IT operations with AIOps

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Presented by

Ugo Orsi, Chief Customer Officer, Digitate | Narayan Unni Thekkepat, Lead, Automation Office, TCS

About this talk

In today’s digital-first world, major retailers have taken the lead in enabling autonomous operations across their enterprises. Join us for a riveting session to learn about a global retail pharmacy giant’s transformative journey towards zero touch operations, leveraging end-to-end AIOps that go beyond event and alert monitoring. Our speakers, both seasoned veterans of the retail industry, will take you behind the scenes of how this retailer unlocked real business value with AI and intelligent automation, embracing diverse use cases including: • Eliminating common POS issues such as Not on File errors • Automating hour changes for store operations • Predicting and preventing violations of business SLAs • Monitoring business health across apps and underlying infrastructure • Auto-resolution of tickets and alert noise reduction
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Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations