Name: A leading retailer’s journey towards autonomous IT operations with AIOps
Start: 2023-07-12T16:00:00Z
End: 2023-07-12T16:00:45.000Z
Location: BrightTALK
Rating: 5

Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations

In today's corporate landscape, procurement extends beyond traditional departmental boundaries. With various business units making independent procurement decisions based on their unique contexts, the role of procurement evolves into one of mentorship and guidance. It aims to ensure organizational alignment and mitigate avoidable risks. Inevitably, errors, policy breaches, and frauds may occur. Establishing a robust and continuous spend monitoring mechanism becomes paramount in this context. Such a mechanism empowers procurement teams to remotely oversee every transaction, intervening only as necessary.
But how does one implement live monitoring of transactions to detect anomalies effectively? Join us as we delve into this topic with Ammar, Product Owner of Cognitive Procurement at Digitate. Gain insights into practical strategies and best practices for implementing proactive spend monitoring, enabling cost control without compromising risk management.

Mastering Spend Monitoring: Strategies to control costs without increasing risks

AIOps is an integral part of the autonomous enterprise, and closed-loop automation is an integral part of AIOps 

In today's competitive business landscape, automation is essential for modernizing IT operations, improving efficiency, reducing costs, and enhancing agility and security. And mere process automation is no longer enough to keep up with a fast-changing world. AI-powered automation is an indispensable next step because it facilitates rapid data analysis, predictive capabilities, proactive remediation, and freeing up human resources for innovation.
Join us for an enlightening session where our experts delve into closed-loop automation by Digitate. This AI-driven continuous feedback process involves monitoring systems, analyzing data, autonomously identifying, and resolving issues, and alerting users, all aimed at maintaining or enhancing performance with minimal manual intervention. Learn how this approach also enables informed decision-making by providing relevant information. Our discussion will cover various IT automation use cases, including infrastructure, applications, cloud operations, SAP operations, batch management, and the digital workspace.

Closed-loop automation for the autonomous enterprise

Big data is a big deal!
With increasing focus on digitization and observability, organizations across the world are generating millions of terabytes of new data every day to capture different aspects of business, applications, and infrastructure. Yet there is a huge gap in using that data to derive analytics-driven insights and an even bigger gap in making those insights available and accessible to decision-makers. Digitate offers “AI-powered insights” as a modern take to bridge this gap. 

AI-powered insights are the result of applying data mining and machine learning techniques to automatically generate meaningful insights from the data and enable the business users to make data-driven decisions. They hide the technical complexity of machine learning models and algorithms, while translating nerdy analytical observations into meaningful insights and actionable recommendations. This process is driven by levers such as automated data quality assessment, model-driven reasoning, use of ensemble algorithms, explainable intelligence, and clever ways of bringing humans into the loop. 

Join this webinar to explore this modern space of automated insights and how it can enable smarter decision-making in aspects of IT operations including performance and capacity management, event and incident management, risk mitigation, cloud optimization, batch process management, and business health monitoring.

AI-powered insights: Empowering IT operations with data-driven decision-making

A rapidly shifting global economy and fast-paced changes in technology are redefining what success in AIOps looks like. As IT teams juggle between "keeping the lights on" for critical business functions and incorporating cutting-edge technologies for long-term competitive advantage, AIOps is emerging as a must-have that can support both sets of goals. But how can IT leaders build a business case for AIOps and convince any disbelieving shareholders that it is crucial to business continuity? How do they define the right set of expectations, identify quick wins, and overcome obstacles to success? Join us as we unveil the secret to building a business case for AIOps, including: • Articulating the problems that AIOps can solve • Building a step-by-step AIOps maturity model and expected gains at each stage • Estimating ROI from an AIOps project with help from the recent Forrester TEI study about the value of AIOps • Key capabilities and must-haves that define AIOps success

Building the business case for AIOps

Observability projects have recently gained traction across enterprises, in an effort to improve visibility across modern multi-cloud environments and help resolve issues faster, ensuring business resilience. Unfortunately, most existing observability tools fall short due to discrepancies in data availability, as well as shortcomings of the tools themselves.
To be truly effective and comprehensive, observability needs to adopt a flexible approach for data collection across infrastructure layers and cloud service models, link IT metrics with business goals, and provide actionable intelligence, not just data analytics. At Digitate we call this approach “unified observability,” a unique capability to help enterprises gain visibility and control across the business-applications-infrastructure layers.
Join Digitate product manager and observability evangelist Monika Bhave and VS Joshi to discuss the core concepts of unified observability, why it is a must-have for every modern enterprise, and how it impacts both business and IT teams.
 During the webinar, you’ll learn:
• The core concept behind unified observability
• Challenges with traditional observability 
• How unified observability fits into existing IT ecosystems
• How business teams can leverage unified observability
• How unified observability helps IT teams to be proactive

Unified observability: Maximize visibility & control of multi-cloud environments

Digitate corporate video

Woolworths, the largest retailer in Australia, has been using the ignio suite of products to enhance its operational resiliency. As a retailer, ensuring on-time order fulfillment is crucial to Woolworths' business, and ignio plays a key role in achieving this. 

Join us for an engaging fireside chat with Tony Fitzgibbon, Head of Technology (Productivity & Process Automation Tools) to understand typical challenges in the retail industry and how automation can play a key role in addressing them. Also hear how ignio is leveraged at Woolworths for various purposes, including: 
1. Proactive order reconciliation 
2. SLA prediction 
3. Anomaly detection of batch jobs 
4. Daily SAP system health check 
Learn how Woolworths leverages the ignio suite to streamline its operations, enhance customer experiences, and maintain the reliability and efficiency of its retail services by ensuring store uptime and managing anomalies with data analytics.

Woolworths Enhances Organizational Resiliency with Digitate's ignio

Being in the cloud automatically means you are saving money on IT infrastructure… Right? Not quite. Around 80% of organizations today feel that managing cloud spend is challenging, according to the McKinsey consulting firm. How can you decide which instances can deliver optimum performance and cost and for how long? How can you make the most rational choices when rolling out new products in a fast-changing global business landscape? Low cloud spend visibility, over-provisioning of resources, and inadequate spend accountability are just some of the challenges organizations are facing today. 
Join Digitate product manager Sanjeeva Rayudu and Rahul Apte as they discuss the basics of FinOps (the discipline of cloud financial management), best practices, FinOps capabilities, and much more. Learn how your organization can get the most out of cloud investment by leveraging FinOps tools and capabilities to optimize its cloud spend.
 During the webinar, you’ll learn about:
• What is FinOps and why is it important?
• Challenges of multi-cloud cost management
• The impact of low visibility into cloud spending and best practices to improve it
• How to balance cloud performance and costs
• How to identify new savings opportunities in the cloud
• How to manage budgets in a multi-cloud environment
• The benefits of FinOps by Digitate for better cloud cost accountability

Mastering cloud cost management

Many organizations want to create autonomous IT operations – that is, make their IT environments self-governing, so day-to-day operations can run without human interventions. Autonomous IT operations depend on AI, machine learning, and automation. 

A global automotive supplier, Multimatic recently took the first step towards making its IT operations autonomous by deploying Digitate’s ignio platform. Multimatic is using ignio AIOps, ignio AI.ERPOps and other products to automate a wide variety of functions, including patch management, certificate management, incident management, infrastructure health checks, user onboarding/offboarding, and many more.

Join us for an engrossing fireside chat with Shastri Ramkhelawan, Director of IT, Infrastructure & Operations at Multimatic, and Umang Doshi, Account Director for Canada & Latin America at Digitate. They will discuss Multimatic’s enterprise automation journey so far and the benefits they’re already seeing, including reducing the scope for human error and improving availability thanks to better infrastructure oversight.

Multimatic’s journey towards Autonomous IT operations with AIOps from Digitate

Finding ways to optimize spending by leveraging complex data is not simple. Procurement teams struggle to get usable information from multiple systems while challenged by a lack of clean data and dependency on multiple stakeholders. Often, by the time they manage to pull together key details on a great opportunity, it’s too late to pull the trigger.
With cutting-edge AI, there’s a way to effectively deliver spend optimization opportunities to procurement teams at the exact moment they need it. Don’t believe it? Experience AI-powered spend intelligence unlocked through ignio™ Cognitive Procurement. Ammar Ravat, Product Head at Digitate, will share spend optimization techniques that have worked for our customers in our upcoming webinar, Wed., Sept. 6, at 9:00 AM PDT.

Spend Optimization Techniques Powered by AI

Generative AI marks a massive leap forward in intelligent automation. It’s not just hype – this startling new technology offers tangible, real-world use cases that can significantly enhance IT and business operations, ranging from creating automation scripts to carrying out intelligent conversations!    
In this webinar, you will learn about : 
- Generative AI scenarios in IT and business operations
- How to achieve enhanced user experience  by enabling intelligent human-machine conversations using AI assistance    
- How to create an AI-driven knowledge accelerator to capture enterprise context and generate automation scripts

Can Generative AI Create Actual Value? Use Cases for IT and Business Operations

Enterprise IT operations are rapidly evolving to meet the needs of the business – building seamless digital experiences where websites never crash, applications run at lighting speed and IT changes have only positive impacts on user experience. Managing such dynamic IT systems means having full visibility and control of various aspects of IT operations – including availability, latency, performance, efficiency, change management, monitoring, and emergency response. 
In recent years, organizations have been adopting the concept and framework of Site Reliability Engineering (SRE) to excel on these fronts. But to realize these goals, SRE teams need to adopt the right tool sets that provide comprehensive and innovative capabilities for observability, incident management, intelligent automation, change and release management, capacity planning, chaos engineering, and much more. AIOps has emerged as a game-changer for SRE teams to conduct all these functions more efficiently. 
Join us as we discuss how AIOps can empower SRE teams to achieve their goals and explore Digitate’s unique AI-powered approach to AIOps.

Supercharge your Site Reliability Engineering (SRE) practice with AIOps

Enterprise IT operations are rapidly evolving to meet the dynamic needs of the business; and manual, tech-assisted or automated processes are evolving to become more autonomous in nature.

But transitioning to autonomous IT operations is no child’s play and needs a mature solution that combines AI/ML-based analytics, IT context, and intelligent automation.
This solution should adopt to dynamic environments without any human intervention and be able to self-govern complex IT ecosystems. 
Digitate’s AIOps solution acts as keystone for leading organizations as they embrace autonomous operations. Succeeding  with AIOps involves combining end-to-end observability, closed-loop self-healing automation, prediction, prescription, and proactive prevention.

Join us as we discuss how Digitates’ unique approach to AIOps can pave the way towards autonomous IT operations.

Succeeding with AIOps: Transforming enterprises to become autonomous

Digital transformation is a key objective for any organization. Faced with S/4 HANA migration, SAP customers are adopting intelligent technologies such as AI and automation in order to be future-ready. Shifting from manual to autonomous operations will help enterprises make this big shift more painless and productive.If you are struggling with S/4 HANA migration and want to unleash digital transformation, join us for an engrossing session with Ashutosh Mishra, our SAP and ignio implementation expert, and host VS Joshi, our Global Head of Product Marketing.In this interesting conversation between VS and Ashutosh, you'll learn about key challenges faced by a major pharma company in their transformation journey and how they overcome them to build next-generation intelligent enterprise operations. Ashutosh will highlight the strategy for successful adoption of S/4 HANA and digital technologies.

Digital transformation of SAP operations – Story of a pharma company

Traditional infrastructure monitoring that simply monitors databases, servers, network, and other infrastructure components is just not enough! 

Retail businesses heavily rely on the customer experience they deliver, and IT operations play a strategic role in this.  

In the past two years, millions of people around the world have changed their shopping patterns. They’re looking harder for bargains, developing new hobbies and tastes, exploring unfamiliar retailers as old brand loyalties weaken or supply chain problems bite. Consumers are shifting away from their primary store and more customers are trying BOPIS (Buy Online, Pickup in Store). 

The modern-day retailer needs to predict outages in advance and act proactively before any incident occurs. They need actionable insights from the entire IT infrastructure to ensure optimum uptime and performance of the applications such as e-commerce websites, point of sale, order management systems, and more. End-to-end monitoring of customer-facing applications and the associated infrastructure help retailers to rapidly resolve performance problems.

Join us in this webinar to understand how Business Health Monitoring can help a retail business leader to understand and link different server/database/network components with respective retail outlets, deep down to their specific business functions, such as warehouse, e-commerce website, transactions, and more. 

Our speakers - Digitate’s Vikas Kalra, Product Manager and VS Joshi, Global Head of Product Marketing will discuss on the following topics:
• Understanding observability: A retail perspective
• Key benefits of retail observability for the digital transformation
• Key challenges in achieving observability
• How Digitate’s Business Health Monitoring solution utilizes AI-diagnosis techniques to ensure smooth retail operations and high-quality customer experience

Why retail observability is a key ingredient for digital transformation?

Since the COVID-19 pandemic, hybrid workforces are pretty much the new normal. Digital employee experience is fast becoming a top priority for most organizations. Speaking to experts within the community and interacting with several of our customers, we could identify the key ROI drivers for end-user experience management(EUEM) products. If you want to know the basics of EUEM products, what makes a great EUEM product, how they contribute to bettering the digital end-user experience and how you can maximize your business benefits, then join us for this talk with Lawrence Barse, our expect on digital workspace products and host Rahul Apte, our PMM for ignio AI.Digital Workspace.
Lawrence will help you understand the key areas where EUEM products provide tangible value for all the stakeholders – the employee, the EUC team and the service desk team. We will look at specific EUC challenges, the impact of no change and walk you through some common EUEM use-cases and solutions. You will also learn how to build a business case for an EUEM product using quantitative as well as qualitative KPIs that help deliver the expected Return on Investment (ROI) and time to value. Attend this webinar and take a step towards embracing a happier, more productive digital workspace.

Driving ROI with End-user Experience Monitoring (EUEM)

In today’s digital-first world, major retailers have taken the lead in enabling autonomous operations across their enterprises. Join us for a riveting session to learn about a global retail pharmacy giant’s transformative journey towards zero touch operations, leveraging end-to-end AIOps that go beyond event and alert monitoring. 
Our speakers, both seasoned veterans of the retail industry, will take you behind the scenes of how this retailer unlocked real business value with AI and intelligent automation, embracing diverse use cases including:
• Eliminating common POS issues such as Not on File errors
• Automating hour changes for store operations
• Predicting and preventing violations of business SLAs
• Monitoring business health across apps and underlying infrastructure
• Auto-resolution of tickets and alert noise reduction

A leading retailer’s journey towards autonomous IT operations with AIOps

Automation

aiops

autonomous

Artificial Intelligence

Machine Learning

Pharmacy

retail store

IT Operations

generative ai

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A leading retailer’s journey towards autonomous IT operations with AIOps

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