Name: From SLA to XLA: Unlocking Ticketless Operations with ignio
Start: 2025-04-23T16:00:00Z
End: 2025-04-23T16:00:28.000Z
Location: BrightTALK
Rating: 3

Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations

AI research continues to advance with groundbreaking models, clever algorithms, and impressive proof-of-concept demonstrations. But moving from theory to practical, scalable application in the complex world of enterprise IT is an entirely different challenge. Organisations must navigate imperfect data, legacy systems, business constraints, scalability issues, and responsible AI considerations before they can unlock real value.
 
In this session, Maitreya Natu, Chief Data Scientist and Sayali Pagrut, Product Marketing Manager from Digitate will explore what it truly takes to build AI solutions that work in the real world. They will discuss how composite AI combines the determinism and explainability of classical AI with the creativity of generative AI and the adaptability of human-agentic interfaces—enabling enterprise IT teams to handle unknowns, automate decisions, and manage exceptions with confidence.
 
The session will also outline a structured path for organisations to progress on their AI maturity journey—from becoming data-ready, to operationalising insights, to transforming IT operations with intelligent and autonomous capabilities.

Topics We’ll Cover
• Preparing your organisation to be data-ready
• Composite AI: blending classical, generative, and augmented intelligence
• Creating AI agents to solve real-world problems 
• The future of AI in enterprise IT

From concept to action: AI that actually works

The era of Agentic AI is here. Digitate’s five AI Agents are purpose-built to bring autonomy, intelligence, and contextual awareness across IT operations — empowering every IT persona from CIOs and IT leaders to SREs and FinOps teams.
Join us for an engaging session to explore how these AI Agents transform the way IT operates — driving resilience, efficiency, and proactive decision-making across the enterprise.
What You’ll Learn:
• How each of Digitate’s five AI Agents—for Incident Resolution & Proactive Problem Management, Event Management, Cloud Cost Optimization, and Business SLA Assurance—addresses unique IT challenges.
• How these Agents deliver persona-specific value, enabling CIOs to ensure business continuity, SREs to predict and prevent incidents, and FinOps teams to optimize cost and performance.
• Real-world scenarios showing how AI Agents combine contextual intelligence and autonomous actions to deliver faster resolutions, smarter cost decisions, and improved service reliability.
• How AI Agents enable the shift from reactive firefighting to proactive, autonomous IT operations—augmenting human expertise with machine intelligence.
Discover how Digitate’s AI Agents act as digital teammates—empowering every IT persona and accelerating the journey to an autonomous enterprise. Join us for this engaging session, where Monika Bhave, Group Product Manager at Digitate, and Sayali Pagrut, Product Marketing Manager at Digitate, will showcase how these AI Agents bring the vision of autonomous IT operations to life through real-world applications.

Reimagining IT Operations: The Role of AI Agents in Modern IT Teams

AI Agent from Business SLA Prediction

Agentic Orchestration

AI Agent for Proactive Problem Management

AI Agent for Incident Resolution

CIO Assist Demo

As enterprises embrace digital transformation, managing and getting visibility across complex, distributed systems become a challenge. But current observability practices often suffer from fragmented tools and standards leading to siloed data and limited actionable insights. 
AIOps platforms can act as the observability frontend, by utilizing OpenTelemetry to provide into a unified approach to observability, analytics and automation. 
By leveraging OpenTel’s vendor-neutral telemetry data, AIOps platforms are better equipped to deliver real-time insights, anomaly detection, and predictive analytics across diverse environments. 
Our webinar will explore Observability fundamentals, before diving into OpenTelemetry (OTel) and its significance in standardizing telemetry collection and powering Intelligent Operations.  Join us as we discuss:
• Best practices in leveraging telemetry data from OTel platforms
• Observability - Backend and Frontend, and Telemetry data lifecycle
• Advantages of leveraging AIOps platform as observability frontend
• Benefits of using AIOps with native OTel support

Unlocking intelligent operations with AIOps and OpenTelemetry

Tapestry, Inc. , a well-known premium fashion brand, has been on a journey to transform their IT landscape. A key focus of this transformation is to ensure seamless business flows across processes like ecommerce, order management, and store management, which rely on a complex IT landscape with multiple SaaS-based apps and ERP system. 
Tapestry partnered with Digitate to leverage ignio™, a SaaS-based AIOps and Observability platform, to leverage closed-loop automation capabilities,  that have been instrumental in enabling seamless order processing, identifying pricing and promotional discrepancies, ensuring data integrity through self-healing and much more.
Join us for an engaging fire-side chat with Sonal Sharan, Director Unified Commerce Operations, at Tapestry, who has been leading the automation initiative, as she shares insights on: 
• Identifying automation opportunities across the IT landscape 
• Creating an automation roadmap to improve business process resilience
• Leveraging intelligent automation to prevent revenue loss

tapestry Inc. leverages closed-loop automation to drive revenue assurance

Launching DIgitate's ignio AI Agents purpose built for IT Operations

ignio AI Agents launch webinar

Tapestry, Inc., a well-known premium fashion brand, has been on a journey to transform their IT landscape. A key focus of this transformation is to ensure seamless operations on their E-Commerce Channel for a successful shopping experience for their end-customers. The business process flows through multiple integrated systems which rely on a complex IT landscape with multiple SaaS-based apps and ERP systems. 

Tapestry partnered with Digitate to enhance its digital operations using ignio™, a SaaS-based AIOps and Observability platform. By harnessing ignio’s AI-driven Event Management and Closed-Loop Automation, Tapestry ensures a seamless e-commerce experience—especially during peak holiday seasons. ignio helps rapidly detect and resolve issues such as pricing mismatches, promotional discrepancies, and data reconciliation challenges. Its self-healing capabilities maintain data integrity, drive operational resilience, improve MTTR and deliver superior customer experiences.

Join us for an engaging fire-side chat with Pranav Davuluri, Director of E-Commerce Operations and SRE at Tapestry, as he shares firsthand insights on:
• Real-world strategies from Tapestry on using AI-led automation to resolve E-Commerce issues and enhance customer experience
• How to identify and scale high-impact automation opportunities across complex IT environments
• Building a resilient and self-healing operations roadmap that boosts efficiency and ensures peak performance during critical retail moments

AI in Action: Tapestry Inc.’s Journey to Enhanced Customer Experiences with Digitate

Join us for insights into Digitate’s ignio platform taking a transformative leap towards Agentic AI and our upcoming release.
This release underscores our vision of enabling the Autonomous Enterprise, as we look to reimagine IT operations with AI Agents; that autonomously/semi-autonomously perform critical IT tasks and improve efficiency, resilience, and user satisfaction.
This is made possible by a new GenAI-powered conversation interface, and intelligent agentic orchestration capabilities, that leverages ignio’s native agentic framework and library of AI/ML models, empowering AI Agents to take decisions, perform autonomous actions, and continually learn from interactions.
Digitate's latest release lays down the foundation for enterprise customers to bring greater proactivity, control, and decision-making capabilities into their IT operations.
The release also provides rich capabilities and visualizations tailor-made for key IT stakeholders like SREs and CIO, providing them valuable insights for their daily operations. 
In this session, you will gain valuable insights into Digitate’s upcoming release:
• Explore ignio’s Agentic AI Architecture
• Get details of AI Agents for IT Event Management and Incident Resolution 
• Get a view of SRE, CIO dashboards and other existing new capabilities

Agentic AI for Autonomous IT – Unveiling Digitate’s AI Agents

SRE Assist

AI Assist for CIO (Improve)

AI Assist for CIO

Want to know the secret to improving resilience with the data from Azure Monitor? 

With Azure Monitor, Cloud Operations and SRE teams have access to rich and diverse data set. But without the right toolset, it can be overwhelming to make the right use of the data and get deeper insights into the health of their cloud estates. And with more instrumentation and cloud adoption, the scale and velocity of the data increases, making it difficult for IT teams to strike a balance between gathering more in-depth data and making use of the data to detect and remediate issues. This often results in alert fatigue, missed events, and ultimately causes service disruptions. 

Hence there is an opportunity today to leverage AI Agents to identify the right signals from noise, predict which anomalies might cause service disruptions and get clear, actionable insights to resolve issues faster. 

Join us as we explore how ignio™ Event Management AI Agent can complement Azure Monitor in: 

• Reducing noise with AI-based correlation and suppression techniques 
• Enabling early detection of service disruptions with predictive algorithms 
• Improving mean time to detect and resolve incidents

All participants will be eligible for a free trial with our new AI Agent!

Smarter signals. Faster action. Resilient Cloud - with AI Agent

As IT complexities keep evolving and the volume of events and incidents increases every month, enterprises need to keep innovating to meet these challenges. Traditional event management solutions, using rule-based approaches and automated workflows do little to alleviate these problems, increasing last-minute firefights. In fact most event and incident responses today are manual, time-consuming, and prone to errors.
 
With the Flamingo release, Digitate introduces a paradigm shift to IT event and incident management with unique capabilities like ‘Adaptive noise reduction’ and ‘On the fly self-heal’, that ensure lesser alert noise, and increases automated resolutions, improving resilience of the IT environments, and freeing up bandwidth of IT experts to focus on more critical issues. 
This webinar will explore how ignio’s IT Event and Incident Management solution capabilities help in: 
 Systematically reducing alert noise with AI-based rule mining
 Improving auto-resolution effectiveness 
 Assisting triaging with AI for metric-based anomalies


Key Highlights of the Session

 Adaptive noise reduction: AI-based semantic search to mine suppression patterns and auto-suppresses irrelevant alerts, drastically improving noise filtering. 
 On the fly self-heal: Prescriptive insights and recommendations to improve auto-resolution of alerts by ignio with a user guided flow.
 Visual triaging with Metric Watch: Side-by-side view of key metric trends for impacted component and associated components for better diagnosis


Join us to see how Digitate is redefining the IT Event and Incident Management space—empowering enterprises to ensure resilience and improve productivity of ITOps teams.

Leveraging AI and Automation to Accelerate Incident Response

In today's digital-first world, providing seamless user experiences is crucial for maintaining customer satisfaction and business success. However, ensuring the performance and reliability of your applications across different environments can be challenging. That's where ignio Observe comes in. 

In this webinar, we will dive deep into the features of Synthetic Monitoring and Traces, two powerful capabilities of ignio Observe, that help organizations proactively monitor the health of their applications and infrastructure. With ignio Observe, you can simulate user behavior and monitor your systems in real-time to ensure optimal performance at all times. 

Join us as we walk you through how Digitate's ignio can enhance your monitoring strategy and improve system reliability

Unlocking the Power of Synthetic Monitoring and Traces with ignio

Join us for an exciting talk where we unveil AI Assist, a cutting-edge GenAI-powered interface designed to be your ultimate personal guide for ignio enablement. Discover how AI Assist can transform the way you interact with ignio by seamlessly addressing your queries, resolving ambiguities, and providing actionable recommendations for maximum value gain.
In this session, we will explore: 
• Seamless User Experience: How AI Assist understands language variations and handles context to provide precise and relevant answers
• Single Endpoint Solution: The convenience of having one comprehensive interface to address all your ignio/product-related needs.
• Maximizing Value: Practical demonstrations of how AI Assist can offer actionable recommendations to enhance your productivity and efficiency.

Don't miss this opportunity to see GenAI in action and learn how AI Assist can be your ultimate indispensable companion.

A Sneak Peek into ignio's AI Agents: Meet AI Assist, Your Personal Guide

As IT environments become increasingly complex, AIOps solutions rely on comprehensive automation knowledge to manage operations such as resource provisioning, service configurations, and patch management. However, the traditional approach of creating automation knowledge involves writing the code manually which is, time-consuming, and prone to errors, leading to inefficiencies in IT operations.
With the Flamingo release, Digitate introduces Code Accelerator, a GenAI-powered capability designed to revolutionize the creation of automation knowledge. By leveraging Generative AI, Code Accelerator automates code generation, reducing manual effort, enhancing code consistency, and improving first-time accuracy.
This webinar will explore how ignio’s Code Accelerator transforms IT automation by:
  Reducing manual effort in code creation
  Enhancing code quality and accuracy with GenAI
 Accelerating automation adoption across IT operations
Key Highlights
 The Challenge: How traditional manual coding slows down IT automation, introduces  inconsistency.
  The GenAI Advantage: How ignio automates and optimizes automation knowledge creation
 Introducing Code Accelerator: Three powerful capabilities
o Code Generator: Transforms natural language instructions into automation scripts
o Code Translator: Converts code from one language to another
o Code Logic Generator: Generates a natural language explanation of the code logic
  Real-world Impact: How enterprises can achieve faster deployments, improved efficiency, and reduced operational risks
Join us to see how Digitate is redefining the implementation process with Gen AI-powered code creation for automation—empowering enterprises to scale efficiently and achieve rapid value.

From Concept to Deployment: How Digitate's Gen AI and Automation Deliver Rapid Value

Unlocking the Future of Autonomous Enterprises with Flamingo

The world of enterprise-IT is changing. Increasing focus on observability, advances in AI/ML algorithms, and easy access to compute infrastructure are opening new opportunities. It is time to leverage these advances and reimagine IT operations.
 
With ignio's latest release, we take our users towards the journey of ticketless operations. We bring a paradigm-shift from reactive to proactive operations.
and change the focus from the Service Level Agreements (SLAs) of ticket resolutions to the Experience-Level Agreements (XLAs) of system stability and end-user experience.
 
Join this webinar to find out more as our Data Scientist Satya Samudrala talks about ignio's feature of ticketless operations.

From SLA to XLA: Unlocking Ticketless Operations with ignio

Ticketless

AIOps

IT Automation

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From SLA to XLA: Unlocking Ticketless Operations with ignio

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Digitate Channel