Top Three Ways to Improve SAP Service Support through AMS

Presented by

Emmanuelle Hose, Pascal Buchner, Matthew Holmes, Meloney Graham and Vince Lucey

About this talk

Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives. In this one-hour fireside chat featuring guest speaker Pascal Buchner, ITS Director & CIO, The International Air Transport Association (IATA), you’ll learn how companies are modernising how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking. We will explore how Rimini Street’s flexible, consultative Application Managed Services approach has enabled IATA to reduce overall open incident volumes, while improving cash flow as the COVID-19 pandemic continues. Questions we will ask include: - How has your IT mission and priorities changed over the last 12 months? - Where are your immediate savings opportunities for IT Today? - How are you freeing up funds to focus on customer and business needs? - What were the main reasons for considering third-party support services? Matthew Holmes, Director, Global Application Management Services at Rimini Street will also share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.

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At Rimini Street, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations. In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.