Common Myths You May Hear about ERP Support

Presented by

Pat Phelan - VP, Market Research Rimini Street

About this talk

ERP vendors might have you believe that, by switching from enterprise software maintenance to third-party support, you suddenly lose your ability to innovate. And, while we can understand the source of these tactics, the opposite actually happens. In this 30-minute webinar, former Gartner analyst Pat Phelan explains the five myths that may discourage customers from switching to third-party ERP support. Hear case studies from a few of Rimini Street’s clients who made the switch from the vendor-dictated roadmap, without an audit, funded a move to the cloud, and modernized their existing systems with mobility and analytics solutions… all while on third-party support. Watch this on-demand webinar to learn more!

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At Rimini Street, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations. In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.