Name: Common Myths You May Hear about ERP Support
Start: 2021-10-05T08:00:00Z
End: 2021-10-05T08:00:31.000Z
Location: BrightTALK
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At Rimini Street, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations.


In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.

Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives.

In this 30-minute webcast you’ll learn how companies are modernizing how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking.
We will explore how one company reduced overall open incident volumes by 20%, while improving cash flow as the COVID-19 pandemic set in.

Listen in to learn new ways to better deliver on SLAs with a new subscription service model that includes:

- Unlimited service requests and incidents for scalability
- Response-based SLA for your most common service requests
- Custom enhancement hours scoped based on only what you need

Jennifer Perry, GVP & General Manager, SAP Services at Rimini Street will share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.

Improve IT Service Support and Delivery

Public sector budgets continue to be under significant pressure due to the on-going economic challenges and industry uncertainty. At the same time, the need to deliver essential and quality community services and innovation has increased, not decreased. However, new funding is limited given the current environment. As a result, astute cost optimisation has become the mantra for many public sector organisations in 2021.

In this interactive discussion, hear from IT leaders from Kent County Council, Nottinghamshire County Council, Derby City Council and Durham County Council as they examine industry pressures today. They’ll also explore options for optimising ERP tech spend right now while driving efficiencies in back-office IT systems and funding digital initiatives to delight their communities.

What we will cover:

- Current priorities and challenges facing Public Sector IT leaders
- Why tech cost optimisation is front of mind right now
- Pragmatic strategies to shift legacy spend
- How to dramatically cut support costs for SAP, Oracle and other ERP software while ensuring mission-critical systems run smoothly

Delivering Quality Essential Services and Innovation While Reducing Costs

Enterprise organizations are facing constant pressure to shift ERP to the cloud. Vendors are pushing their cloud roadmaps. The business is demanding cloud capabilities to achieve growth and gain competitive advantage. Some CIO’s feel they are being asked to move to cloud ERP “for cloud’s sake” without a business case to justify it.

But is moving your ERP to the cloud really the right move for the business?

Join former Gartner analyst, Pat Phelan as she examines misconceptions and realities of ERP in the cloud. If the cloud is on your roadmap, you won’t want to miss this webinar.

Is Your Cloud Strategy Accelerating or Hindering Innovation?

What is unified support? This tale of two CIOs, Miguel and Nick, brings to life the difference between using a legacy model to run enterprise applications and using a modern approach.

Miguel was using outsourced systems integrators for application management services at his company. With that approach came project backlogs, resource trade-offs, and headaches.

Nick was using a unified support approach from Rimini Street at his company. With that approach came expert, subscription-based unified support services including L4 ERP support, and faster ticket resolution times — freeing up Nick to work on important projects that were increasingly self-funded.

Unified Support Services Explained: A Tale of Two CIOs

Digital transformation is helping organizations across the retail industry achieve a competitive advantage, but the number-one question CIOs ask is, “How are we going to pay for this?” Upwards of 90% of the typical company’s IT budget is consumed by ongoing operations and enhancements, leaving just 10% for strategic innovation.

Now, in an information-packed webinar from Rimini Street, hear how retail industry technology leaders are developing new strategies to reallocate capital and resources to drive digital growth in their organizations, while significantly improving security controls and meeting audit standards. These leading retail companies have looked closely at cost and budget tradeoffs to discover new ways to reduce operational drag.

In this informative webinar, you will learn how retail companies have improved IT service delivery and streamlined IT governance, while driving more self-funding projects. You’ll find out where companies are spending most, and how they’re unlocking budget to fund digital transformation to achieve a competitive edge by developing effective strategies for reallocating capital and IT resources.

“How to Pay for It? IT Strategies to Accelerate Digital Transformation” is presented by the independent, third-party ERP support experts at Rimini Street. Senior Director of Product Marketing Anne Plese demonstrates how hundreds of enterprise companies are saving up to 90% in total support costs, money that can be used to fund strategic innovation instead of supporting ERP software vendors.

How to Pay for It? IT Strategies to Accelerate Digital Transformation

With nearly 90% of IT budgets spent on maintaining systems and only 10% available for business transformation initiatives, how can procurement be a catalyst and lead this transformation?

This starts with adopting a practical and persuasive approach to get IT to partner with you to drive savings.

Watch this 20-minute webinar today and learn 3 specific strategies to uncover dramatic savings in IT spend that can help drive your organization’s business roadmap and accelerate innovation.

3 Cost Optimization Strategies to Exceed Savings Targets and Accelerate Growth

To be competitive and profitable, businesses are shifting their mindset from routine operations to expansion and innovation. CIOs understand they must also transform their team from a reactive, technology-driven cost center to a strategic IT organization. Despite their best efforts, however, many IT teams are still at the mercy of vendor-dictated roadmaps: mandatory upgrade cycles for full support, forced lock-in to immature technologies, and recurring costs associated with maintaining existing systems. Experience suggests these roadblocks can leave IT teams without funding and resources to drive strategic outcomes, limiting their agility and making digital transformation unachievable.

In this 30-minute webinar, former Gartner analyst, Pat Phelan and Rimini Street Group Vice President of Product Marketing and Strategy, Hari Candadai compare and contrast a vendor-dictated versus a Business-Driven Roadmap offered by Rimini Street that considers your operational needs while providing room for innovation. They provide real-world case studies of clients who are moving away from single vendor tech stacks to user-centric, hybrid environments. Attendees learn practical ways to rebalance spending priorities in order to drive growth and gain competitive advantage.

Why a Business Driven Roadmap Makes Sense for SAP Customers

SAP licensees face a multitude of challenges today – a constrained IT budget and increasing demand for supporting business needs and support, along with a forced upgrade by SAP to S/4HANA.

IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation.

In this webinar, Greg Leiner, Vice President, SAP Field Services, and Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss:

- The current reality and the expectation from CIOs
- Key insights from Gartner on how to respond to the mandatory IT budget cuts
- How several SAP licensees were able to deliver on growth and innovation with third-party SAP support
- How independent, third-party support from Rimini Street helps you save up to 90% on total ERP maintenance costs.

Learn from client experiences to reimagine your SAP roadmap. Watch Today!

Navigating the Future of SAP: Webinar and IDG Survey Results

ERP vendors might have you believe that, by switching from enterprise software maintenance to third-party support, you suddenly lose your ability to innovate. And, while we can understand the source of these tactics, the opposite actually happens.

In this 30-minute webinar, former Gartner analyst Pat Phelan explains the five myths that may discourage customers from switching to third-party ERP support. Hear case studies from a few of Rimini Street’s clients who made the switch from the vendor-dictated roadmap, without an audit, funded a move to the cloud, and modernized their existing systems with mobility and analytics solutions… all while on third-party support.

Watch this on-demand webinar to learn more!

Common Myths You May Hear about ERP Support

ERP Support

IT Strategy

Enterprise Software

SAP Business One

SAP HANA

SAP Training

Oracle

IT Support

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Common Myths You May Hear about ERP Support

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