Improve IT Service Support and Delivery

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Presented by

Jennifer Perry - GVP & GM, SAP Services Rimini Street

About this talk

Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives. In this 30-minute webcast you’ll learn how companies are modernizing how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking. We will explore how one company reduced overall open incident volumes by 20%, while improving cash flow as the COVID-19 pandemic set in. Listen in to learn new ways to better deliver on SLAs with a new subscription service model that includes: - Unlimited service requests and incidents for scalability - Response-based SLA for your most common service requests - Custom enhancement hours scoped based on only what you need Jennifer Perry, GVP & General Manager, SAP Services at Rimini Street will share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.

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At Rimini Street, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations. In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.