Unified Support Services Explained: A Tale of Two CIOs

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What is unified support? This tale of two CIOs, Miguel and Nick, brings to life the difference between using a legacy model to run enterprise applications and using a modern approach. Miguel was using outsourced systems integrators for application management services at his company. With that approach came project backlogs, resource trade-offs, and headaches. Nick was using a unified support approach from Rimini Street at his company. With that approach came expert, subscription-based unified support services including L4 ERP support, and faster ticket resolution times — freeing up Nick to work on important projects that were increasingly self-funded.

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At Rimini Street, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations. In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.