Name: Unified Support Services Explained: A Tale of Two CIOs
Start: 2022-02-17T10:00:00Z
End: 2022-02-17T10:00:01.000Z
Location: BrightTALK

At Rimini Street, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations.


In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.

Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives.

In this 30-minute webcast you’ll learn how companies are modernizing how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking.
We will explore how one company reduced overall open incident volumes by 20%, while improving cash flow as the COVID-19 pandemic set in.

Listen in to learn new ways to better deliver on SLAs with a new subscription service model that includes:

- Unlimited service requests and incidents for scalability
- Response-based SLA for your most common service requests
- Custom enhancement hours scoped based on only what you need

Jennifer Perry, GVP & General Manager, SAP Services at Rimini Street will share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.

Improve IT Service Support and Delivery

Public sector budgets continue to be under significant pressure due to the on-going economic challenges and industry uncertainty. At the same time, the need to deliver essential and quality community services and innovation has increased, not decreased. However, new funding is limited given the current environment. As a result, astute cost optimisation has become the mantra for many public sector organisations in 2021.

In this interactive discussion, hear from IT leaders from Kent County Council, Nottinghamshire County Council, Derby City Council and Durham County Council as they examine industry pressures today. They’ll also explore options for optimising ERP tech spend right now while driving efficiencies in back-office IT systems and funding digital initiatives to delight their communities.

What we will cover:

- Current priorities and challenges facing Public Sector IT leaders
- Why tech cost optimisation is front of mind right now
- Pragmatic strategies to shift legacy spend
- How to dramatically cut support costs for SAP, Oracle and other ERP software while ensuring mission-critical systems run smoothly

Delivering Quality Essential Services and Innovation While Reducing Costs

Enterprise organizations are facing constant pressure to shift ERP to the cloud. Vendors are pushing their cloud roadmaps. The business is demanding cloud capabilities to achieve growth and gain competitive advantage. Some CIO’s feel they are being asked to move to cloud ERP “for cloud’s sake” without a business case to justify it.

But is moving your ERP to the cloud really the right move for the business?

Join former Gartner analyst, Pat Phelan as she examines misconceptions and realities of ERP in the cloud. If the cloud is on your roadmap, you won’t want to miss this webinar.

Is Your Cloud Strategy Accelerating or Hindering Innovation?

Digital transformation is helping organizations across the retail industry achieve a competitive advantage, but the number-one question CIOs ask is, “How are we going to pay for this?” Upwards of 90% of the typical company’s IT budget is consumed by ongoing operations and enhancements, leaving just 10% for strategic innovation.

Now, in an information-packed webinar from Rimini Street, hear how retail industry technology leaders are developing new strategies to reallocate capital and resources to drive digital growth in their organizations, while significantly improving security controls and meeting audit standards. These leading retail companies have looked closely at cost and budget tradeoffs to discover new ways to reduce operational drag.

In this informative webinar, you will learn how retail companies have improved IT service delivery and streamlined IT governance, while driving more self-funding projects. You’ll find out where companies are spending most, and how they’re unlocking budget to fund digital transformation to achieve a competitive edge by developing effective strategies for reallocating capital and IT resources.

“How to Pay for It? IT Strategies to Accelerate Digital Transformation” is presented by the independent, third-party ERP support experts at Rimini Street. Senior Director of Product Marketing Anne Plese demonstrates how hundreds of enterprise companies are saving up to 90% in total support costs, money that can be used to fund strategic innovation instead of supporting ERP software vendors.

How to Pay for It? IT Strategies to Accelerate Digital Transformation

With nearly 90% of IT budgets spent on maintaining systems and only 10% available for business transformation initiatives, how can procurement be a catalyst and lead this transformation?

This starts with adopting a practical and persuasive approach to get IT to partner with you to drive savings.

Watch this 20-minute webinar today and learn 3 specific strategies to uncover dramatic savings in IT spend that can help drive your organization’s business roadmap and accelerate innovation.

3 Cost Optimization Strategies to Exceed Savings Targets and Accelerate Growth

To be competitive and profitable, businesses are shifting their mindset from routine operations to expansion and innovation. CIOs understand they must also transform their team from a reactive, technology-driven cost center to a strategic IT organization. Despite their best efforts, however, many IT teams are still at the mercy of vendor-dictated roadmaps: mandatory upgrade cycles for full support, forced lock-in to immature technologies, and recurring costs associated with maintaining existing systems. Experience suggests these roadblocks can leave IT teams without funding and resources to drive strategic outcomes, limiting their agility and making digital transformation unachievable.

In this 30-minute webinar, former Gartner analyst, Pat Phelan and Rimini Street Group Vice President of Product Marketing and Strategy, Hari Candadai compare and contrast a vendor-dictated versus a Business-Driven Roadmap offered by Rimini Street that considers your operational needs while providing room for innovation. They provide real-world case studies of clients who are moving away from single vendor tech stacks to user-centric, hybrid environments. Attendees learn practical ways to rebalance spending priorities in order to drive growth and gain competitive advantage.

Why a Business Driven Roadmap Makes Sense for SAP Customers

SAP licensees face a multitude of challenges today – a constrained IT budget and increasing demand for supporting business needs and support, along with a forced upgrade by SAP to S/4HANA.

IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation.

In this webinar, Greg Leiner, Vice President, SAP Field Services, and Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss:

- The current reality and the expectation from CIOs
- Key insights from Gartner on how to respond to the mandatory IT budget cuts
- How several SAP licensees were able to deliver on growth and innovation with third-party SAP support
- How independent, third-party support from Rimini Street helps you save up to 90% on total ERP maintenance costs.

Learn from client experiences to reimagine your SAP roadmap. Watch Today!

Navigating the Future of SAP: Webinar and IDG Survey Results

What is unified support? This tale of two CIOs, Miguel and Nick, brings to life the difference between using a legacy model to run enterprise applications and using a modern approach.

Miguel was using outsourced systems integrators for application management services at his company. With that approach came project backlogs, resource trade-offs, and headaches.

Nick was using a unified support approach from Rimini Street at his company. With that approach came expert, subscription-based unified support services including L4 ERP support, and faster ticket resolution times — freeing up Nick to work on important projects that were increasingly self-funded.

Unified Support Services Explained: A Tale of Two CIOs

Enterprise Applications

Enterprise Architecture

Application Management

IT Strategy

Unified Infrastructure Management

SAP HANA

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Finance

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Unified Support Services Explained: A Tale of Two CIOs

Presented by

About this talk

Rimini Street