Global Mobility Study 2020: How Customer Preferences are Shaping Future Mobility

Presented by

Ashish Khanna, Becrom Basu – L.E.K. Consulting, James Carter – Vision Mobility, Dave Fish – CuriosityX

About this talk

L.E.K. Consulting, Vision Mobility and CuriosityCX have revealed the results of their annual Global Mobility Study. Now in its fifth year, the study measures global attitudes towards mobility, looks at how these are changing over time and the commercial implications for private and public transport operators. This year the study also addresses the dramatic impact of COVID-19, investigating whether the global pandemic will act as a trend magnifier or completely alter the outlook for global mobility.

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