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The Road Ahead - Customer Experience and Technology Implications for Insurers

Recent event including the Covid-19 pandemic, the shift to remote work, and the acceleration of digital channels — are leading to new paradigms in the insurance industry. To remain sustainable and competitive, insurance organizations must leverage technology to elevate customer experiences.

Join Celent’s Head of Insurance, Karlyn Carnahan, for research and insights to power your organization.
You’ll learn:
• Challenges brought about by the pandemic and how insurers can better support remote workforces and touchless claims
• How to optimize customer communication for superior customer experience
• How to drive change across the organization with a strategic, customer-centric approach

You’ll also discover new ways to apply digital strategies and cost-effective tools to help your organization address today’s challenges — and be well-positioned for success in the future.
Recorded Oct 4 2021 29 mins
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Presented by
Karlyn Carnahan, Celent, Head of Insurance
Presentation preview: The Road Ahead -  Customer Experience and Technology Implications for Insurers

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  • The Road Ahead - Customer Experience and Technology Implications for Insurers Recorded: Oct 4 2021 29 mins
    Karlyn Carnahan, Celent, Head of Insurance
    Recent event including the Covid-19 pandemic, the shift to remote work, and the acceleration of digital channels — are leading to new paradigms in the insurance industry. To remain sustainable and competitive, insurance organizations must leverage technology to elevate customer experiences.

    Join Celent’s Head of Insurance, Karlyn Carnahan, for research and insights to power your organization.
    You’ll learn:
    • Challenges brought about by the pandemic and how insurers can better support remote workforces and touchless claims
    • How to optimize customer communication for superior customer experience
    • How to drive change across the organization with a strategic, customer-centric approach

    You’ll also discover new ways to apply digital strategies and cost-effective tools to help your organization address today’s challenges — and be well-positioned for success in the future.
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    Joe Krull, Senior Analyst, Aite Group - Marc Cianciolo, Director of GCS, Hyland - Christine Adcock, Prin. Consultant, Hyland
    Is your financial institution’s technology built for growth? Many organizations are moving to the cloud for cost savings, flexibility, and scalability. Join Joseph Krull from Aite Group and the Hyland Cloud Team for a conversation about what to look for and what to avoid when embarking on a cloud deployment. Attend and you’ll discover useful insights and best practices to power your organization’s digital transformation strategies and be better prepared to drive growth.

    Learn:
    • How to effectively manage risks while using cloud
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    • What to avoid when implementing content services in the cloud

    You’ll also discover useful insights and best practices to power your organization’s digital transformation vision.
Content service provider for Fin Services and Insurance Companies.
Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. With deep integrated content and process management functionality, Hyland’s solutions include features purpose-built and delivered by people with proven industry expertise. Hyland has successfully helped more than 4,000 financial services and insurance companies to transform processes that rely on documents, content and people. Learn more at Hyland.com.

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  • Title: The Road Ahead - Customer Experience and Technology Implications for Insurers
  • Live at: Oct 4 2021 2:00 pm
  • Presented by: Karlyn Carnahan, Celent, Head of Insurance
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