Name: The Defining Moment: How FNOL Impacts Insurers and CX
Start: 2022-03-01T16:00:00Z
End: 2022-03-01T16:00:35.000Z
Location: BrightTALK

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. With deep integrated content and process management functionality, Hyland’s solutions include features purpose-built and delivered by people with proven industry expertise. Hyland has successfully helped more than 4,000 financial services and insurance companies to transform processes that rely on documents, content and people. Learn more at Hyland.com.

Business data grows at a 30% clip each year. This rapid growth brings an increased risk of exposure.

Data breaches are costly and can cause irreparable harm to your organization’s reputation. But even without a data breach, failure to comply with laws and regulations could make your organization subject to hefty fines and penalties. 

The good news: You can leverage the content services platform you already use to minimize risk. In this webinar, Dennis Chepurnov, Hyland’s senior manager of product marketing, shares insights on elevating information security and compliance. Learn:

• The challenges of information governance today
• What information management features already exist in your content services solution, and how to 
        configure them to your needs
• How specific solutions can help tackle security and compliance challenges

Leverage content services to elevate information security and compliance

Efficient business processes, a contemporary IT infrastructure and better customer experiences are required to compete in this fast-changing and digital banking environment. Despite this, information silos still exist across many financial institutions today.

This webinar, Bridging the digital divide: How modern content services can create new value, will look at how modern content services and tailored solutions can deliver faster time to value, bridge the information gap and empower employees to deliver exceptional customer experiences.

Key Takeaways
• Learn how to connect, manage, and protect information
• See product overviews and hear how to get critical information to the right places 
• Discover how content solutions can delight your customers and employees

Bridging the digital divide: How modern content services can create new value

Recent events — including the Covid-19 pandemic, the shift to remote work, and the acceleration of digital channels — are leading to new paradigms in the insurance industry. To remain sustainable and competitive, insurance organizations must leverage technology to elevate customer experiences.

Join Celent’s Head of Insurance, Karlyn Carnahan, for research and insights to power your organization. 
You’ll learn: 
• Challenges brought about by the pandemic and how insurers can better support remote workforces and touchless claims
• How to optimize customer communication for superior customer experience   
• How to drive change across the organization with a strategic, customer-centric approach

You’ll also discover new ways to apply digital strategies and cost-effective tools to help your organization address today’s challenges — and be well-positioned for success in the future.

The Road Ahead -  Customer Experience and Technology Implications for Insurers

Consumer lenders adapt to challenging circumstances to improve the borrower experience through digital transformation. Learn how AI streamlines your processes at various loan stages. 

In this webinar, discover:

• Consumer lending trends during the pandemic
• Examples of AI for select loan stages
• Shifts towards digital transformation taking place in consumer lending

Digital Transformation in Consumer Lending

Explore the latest IDG research to understand the current needs, pain points and priorities of todays cloud enterprises. Learn about:

- Buying processes
- Buying criteria
- Information sources
- Internal organizational obstacles and how a vendor can help
- And so much more!

Drivers to the Cloud - Exploring the Latest IDG Research

Organizations worldwide are shifting to remote work environments, operating under immense cost pressure and with fewer employees to run critical processes. How can robotic process automation (RPA) let you do more with less?

In this webinar, you’ll gain an overview of why organizations are adopting RPA to augment their automation efforts. Drawing on key takeaways from a survey of 400 IT and business leaders by Frost & Sullivan, learn insights including:

- The intensity of RPA implementation across organizations, by department and industry

- Benefits of adoption and potential for profit growth due to RPA usage intensity

- Barriers to successful RPA implementation and how to mitigate them

You’ll also learn the key capabilities to look out for when considering an RPA provider, as well as how organizations like yours are already leveraging RPA as part of a holistic automation strategy.

Planning for RPA: Industry trends, best practices and pitfalls to avoid

This is a shell webinarIs your financial institution’s technology built for growth? Many organizations are moving to the cloud for cost savings, flexibility, and scalability. Join Joseph Krull from Aite Group and the Hyland Cloud Team for a conversation about what to look for and what to avoid when embarking on a cloud deployment. Attend and you’ll discover useful insights and best practices to power your organization’s digital transformation strategies and be better prepared to drive growth.

Learn: 
• How to effectively manage risks while using cloud
• Things to look out for when choosing a cloud provider
• What to avoid when implementing content services in the cloud

You’ll also discover useful insights and best practices to power your organization’s digital transformation vision.

Embracing Cloud: 5 Things to Look for-Implementing Content Services in the Cloud

Recent events — including the Covid-19 pandemic, the shift to remote work, and the acceleration of digital channels — are leading to new paradigms in the insurance industry. To remain sustainable and competitive, insurance organizations must leverage technology to elevate customer experiences.

Join Celent’s Head of Insurance, Karlyn Carnahan, for research and insights to power your organization. 
You’ll learn: 
• Challenges brought about by the pandemic and how insurers can better support remote workforces and touchless claims
• How to optimize customer communication for superior customer experience   
•	How to drive change across the organization with a strategic, customer-centric approach

You’ll also discover new ways to apply digital strategies and cost-effective tools to help your organization address today’s challenges — and be well-positioned for success in the future.

Automation is the imperative of the day, be that in BPM, RPA, or even Hyperautomation. But is it all about the tools and technology? This webinar will explore the practical aspects of automating front and back-office processes and tasks and dealing with today's reality of managing legacy applications and sustaining well-established business activities. 

Join Alan Pelz-Sharpe, IT analyst and founder of Deep Analysis, to learn why Intelligent Automation is as much people and process activity, as it is a technology challenge. Alan will explain how to approach the automation and augmentation of human tasks and processes in the real world of multiple disconnected legacy applications and data silos.

Thinking "Intelligently" About Automation

Recent event including the Covid-19 pandemic, the shift to remote work, and the acceleration of digital channels — are leading to new paradigms in the insurance industry. To remain sustainable and competitive, insurance organizations must leverage technology to elevate customer experiences.

Join Celent’s Head of Insurance, Karlyn Carnahan, for research and insights to power your organization. 
You’ll learn: 
• Challenges brought about by the pandemic and how insurers can better support remote workforces and touchless claims
• How to optimize customer communication for superior customer experience   
• How to drive change across the organization with a strategic, customer-centric approach

You’ll also discover new ways to apply digital strategies and cost-effective tools to help your organization address today’s challenges — and be well-positioned for success in the future.

Is your financial institution’s technology built for growth? Many organizations are moving to the cloud for cost savings, flexibility, and scalability. Join Joseph Krull from Aite Group and the Hyland Cloud Team for a conversation about what to look for and what to avoid when embarking on a cloud deployment. Attend and you’ll discover useful insights and best practices to power your organization’s digital transformation strategies and be better prepared to drive growth.

Learn: 
• How to effectively manage risks while using cloud
• Things to look out for when choosing a cloud provider
• What to avoid when implementing content services in the cloud

You’ll also discover useful insights and best practices to power your organization’s digital transformation vision.

Undoubtedly, the claims process is the most pivotal moment within the insurance lifecycle that leaves a lasting impression on your customers. In this session, Stuart Rose from the Aite-Novarica Group will share insights from his latest research study on the best technologies to support a digital first notice of loss (FNOL) process and customer claims journey.

The Defining Moment: How FNOL Impacts Insurers and CX

Insurance

Automation

instech

FNOL

Cloud

Customer Experience

Digital Experience

Digital Transformation

claims

Innovation

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Welcome to the big data and data management community on BrightTALK. Join thousands of data quality engineers, data scientists, database administrators and other professionals to find more information about the hottest topics affecting your data. Subscribe now to learn about efficiently storing, optimizing a complex infrastructure, developing governing policies, ensuring data quality and analyzing data to make better informed decisions. Join the conversation by watching live and on-demand webinars and take the opportunity to interact with top experts and thought leaders in the field.

Big Data and Data Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful banking and treasury insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on hot topics such as digital banking, payments disruption and non-bank competition. Learn how the latest treasury management strategies are helping to mitigate operational, financial and reputational risk.

Banking and Treasury

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

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The Defining Moment: How FNOL Impacts Insurers and CX

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About this talk

Hyland