The Road Ahead - Customer Experience and Technology Implications for Insurers

Presented by

Karlyn Carnahan, Celent, Head of Insurance

About this talk

Recent events — including the Covid-19 pandemic, the shift to remote work, and the acceleration of digital channels — are leading to new paradigms in the insurance industry. To remain sustainable and competitive, insurance organizations must leverage technology to elevate customer experiences. Join Celent’s Head of Insurance, Karlyn Carnahan, for research and insights to power your organization. You’ll learn: • Challenges brought about by the pandemic and how insurers can better support remote workforces and touchless claims • How to optimize customer communication for superior customer experience • How to drive change across the organization with a strategic, customer-centric approach You’ll also discover new ways to apply digital strategies and cost-effective tools to help your organization address today’s challenges — and be well-positioned for success in the future.
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