Presented by
Karlyn Carnahan, Celent, Head of Insurance
The Road Ahead - Customer Experience and Technology Implications for Insurers
About this talk
Recent events — including the Covid-19 pandemic, the shift to remote work, and the acceleration of digital channels — are leading to new paradigms in the insurance industry. To remain sustainable and competitive, insurance organizations must leverage technology to elevate customer experiences.
Join Celent’s Head of Insurance, Karlyn Carnahan, for research and insights to power your organization.
You’ll learn:
• Challenges brought about by the pandemic and how insurers can better support remote workforces and touchless claims
• How to optimize customer communication for superior customer experience
• How to drive change across the organization with a strategic, customer-centric approach
You’ll also discover new ways to apply digital strategies and cost-effective tools to help your organization address today’s challenges — and be well-positioned for success in the future.
Hyland
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Content service provider for Fin Services and Insurance Companies.
Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. With deep integrated content and process management functionality, Hyland’s solutions include features purpose-built and delivered by people with proven industry expertise. Hyland has successfully helped more than 4,000 financial services and insurance companies to transform processes that rely on documents, content and people. Learn more at Hyland.com.