Transforming the Digital Customer Experience

Presented by

Carl Robinson - Alacriti Payments SVP; Jenn Markus – Glia Director of Technology Partners

About this talk

Consistent, modern digital banking and payments experiences are now table stakes. Digital wallet providers, fintechs, and challenger banks can deliver intuitive, customer-centric banking experiences like embedded lending, real-time payments, and direct payroll deposit—and they are entering the market at an alarming rate. In today’s landscape, what are customers really expecting for next-level service in payments? In this ICBA hosted webinar, Alacriti and Glia discuss payments modernization that covers:  Market divergence in digital financial services  What disintermediation means today  What payments modernization means when it comes to money movement  How RTP can better serve customers when it comes to payroll, P2P and A2A transfers, disbursements, and business  What customers expect for true digital customer service

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Alacriti is a leading financial technology company dedicated to helping financial institutions and businesses accelerate their digital payments transformation, all without requiring legacy system overhauls or replacement. Alacriti's Orbipay Unified Money Movement Services delivers solutions across the payments ecosystem. Whether it’s real-time payments, digital disbursements, or bill pay, our cloud-based platform enables banks and credit unions to quickly and seamlessly deliver modern digital payments and consistent money movement experiences.