MSO Best Practices - Improve 'Customer Effort Score' using CPE Data

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Presented by

Anil S, MSO Practice Head, TATA ELXSI; Nirmal George, Principal Architect, MSO Solutions, TATA ELXSI

About this talk

In this one-hour webinar, you'll learn how efficient data management, deep learning algorithms, and intuitive user interfaces in CPE management (Android or RDK) will guide the service provider (like Cable or Broadband) operations team easily identify CPE issues and the support team quickly resolve customer concerns.

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Tata Elxsi is amongst the world’s leading providers of design and technology services across industries including Automotive, Broadcast, Communications, Healthcare, and Transportation. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as IoT (Internet of Things), Cloud, Mobility, Virtual Reality, and Artificial Intelligence.