The rail industry is undergoing a huge technology transformation. Digitization in rail has enabled innovation, improve the rail industry’s overall operational efficiency making it more sustainable, efficient, faster, reliable and better connected. However, for an industry that invests so much on technology, improving the overall passenger experience has still not reached the full potential it is supposed to.
In this session, our experts will highlight elements of a passenger journey and experience audit, rail vehicle related touch points and its impact on passenger experience, how to create a design and experience synergy across touch-points and how Tata Elxsi through its Design Thinking and Digital expertise is changing the future of mobility.