Benchmarking of Set Top Boxes and monitoring critical KPIs for video services

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Presented by

Arun Bhargavan, Abdul Faisal

About this talk

PayTV Service providers are embracing engineering best practices to address dynamic consumer needs, instead of relying only on marketing and sales strategies. Deep market research, beta trials, closed user group tests and many such engineering practices are common in the product delivery cycles. Among them, one such practice is to include engineering quality benchmarking with competitor products to gain an extra edge to attract more subscribers. Tune in to listen from our leaders on how service providers can benchmark their product performance and improve service delivery.  The webinar will cover the following areas: • Customer perception of quality - demystifying the myth • Measurement of quality in product delivery stages - from lagging indicators to leading indicators • Significance of KPIs in setting quality roadmaps - how to measure using leading quality indices • How to measure quality parameters during development and deployment stages • Importance of product benchmarking and knowledge consolidation

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